TY  - GEN
N2  - Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from Indiaℓ́ℓs middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture. ℗ℓ℗ℓ Contents ℓ́Ø Business Process Outsourcing in India ℓ́Ø Role Stress and Coping ℓ́Ø Job Characteristics ℓ́Ø Psychological Contracts ℓ́Ø Virtual Migration ℓ́Ø BPO Units and Indian Society ℓ́ℓ the Cultural Gap Target Groups ℓ́Ø Researchers and students in the fields of economics, cultural science, social sciences with a focus on cross-cultural work environments, organizational behavior℗ℓ ℓ́Ø HR managers involved with outsourcing The Author Dr. Mayank Kumar Golpelwar received his Ph. D. at the University of Bremen, Germany. He is teaching international HRM, cross-cultural management and organizational behavior at the University of Bayreuth and at the City University of Applied Sciences in Bremen.
DO  - 10.1007/978-3-658-11867-9
DO  - doi
AB  - Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from Indiaℓ́ℓs middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture. ℗ℓ℗ℓ Contents ℓ́Ø Business Process Outsourcing in India ℓ́Ø Role Stress and Coping ℓ́Ø Job Characteristics ℓ́Ø Psychological Contracts ℓ́Ø Virtual Migration ℓ́Ø BPO Units and Indian Society ℓ́ℓ the Cultural Gap Target Groups ℓ́Ø Researchers and students in the fields of economics, cultural science, social sciences with a focus on cross-cultural work environments, organizational behavior℗ℓ ℓ́Ø HR managers involved with outsourcing The Author Dr. Mayank Kumar Golpelwar received his Ph. D. at the University of Bremen, Germany. He is teaching international HRM, cross-cultural management and organizational behavior at the University of Bayreuth and at the City University of Applied Sciences in Bremen.
T1  - Global call center employees in India :work and life between globalization and tradition /
AU  - Golpelwar, Mayank Kumar,
AU  - Kühlmann, Torsten M.,
CN  - HE8789.I4
ID  - 1390992
KW  - Call centers
KW  - Quality of work life.
SN  - 9783658118679
SN  - 3658118679
TI  - Global call center employees in India :work and life between globalization and tradition /
LK  - https://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-658-11867-9
UR  - https://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-658-11867-9
ER  -