@article{1396918,
      author = {Lees, Richard.},
      url = {http://library.usi.edu/record/1396918},
      title = {Book of progress : how to deliver an excellent customer  experience that guarantees success.},
      publisher = {JOHN WILEY & SONS,},
      recid = {1396918},
      pages = {1 online resource.},
      address = {[S.l.] :},
      year = {2022},
}