The case for instant messaging management
IM is used by someone in nearly every us company
Uncovering unauthorized IM use in your office
What's the best way to manage employees' IM use?
Establishing an e-risk management and compliance team
Instant messaging pros and cons
Employers are responsible for employees' wrongs
Compounds confidentiality concerns
Protecting privacy in the IM world
Use written rules and policies to enforce your strategic IM management plan
What constitutes appropriate (and inappropriate) IM content?
Retaining IM business records
Saving everything can be a costly mistake
Discovery: when IM is used as evidence-for or against you
Beware the destruction of IM evidence
Training is essential to IM policy compliance
Employee compliance is key to IM policy success
IM is big on Wall Street
Regulated firms playing catch-up with e-mail retention
Regulations extend to main street, too
Instant messaging rules.