@article{1401422,
      note = {Includes index.},
      author = {Hommel, Erik, and Murray, Joseph, and Shaughnessy, Brian  P.,},
      url = {http://library.usi.edu/record/1401422},
      title = {Using CiviCRM : develop and implement a fully-functional,  systematic CRM plan with CiviCRM /},
      recid = {1401422},
      pages = {1 online resource (574 pages) :},
}