TY - BOOK AU - Hart, Christopher W. L. AU - Bogan, Christopher E. CN - HD62.15 CN - HD62.15 CY - New York : DA - c1992. ID - 140314 KW - Malcolm Baldrige National Quality Award. KW - Total quality management PB - McGraw-Hill, PP - New York : PY - c1992. SN - 0070269122 T1 - The Baldrige :what it is, how it's won, how to use it to improve quality in your company / TI - The Baldrige :what it is, how it's won, how to use it to improve quality in your company / ER -