Cover
Half Title
Title Page
Copyright Page
Contents
PREFACE
PROLOGUE
PART 1
1 INTRODUCTION
The Starting Shot
The Method
Broad Scope of Application
The Doctor-Patient Interview
The Research Interview
The Journalistic Interview
2 THE FOUNDATION OF THE METHOD
Errors of Justice-Procedural Aberrations
The Benefits of a Methodology
The Power Structure of the Interview
An Open Mind
The Aim of Professional Interviews
3 PSYCHOLOGY
Short-Term and Long-Term Memory
The Phases of Memory
Encoding Phase
Storage Phase

Storage and forgetting
The storage phase and social influence
Retrieval Phase
False Memories
Memory Enhancement Techniques for Investigative Interviews
Lie Detection
Body Language and Lie Detection
No Shortcut to the Truth
Credibility versus Reliability
Credibility
Body Language and Emotional Expression
Social Status
Abundance of Detail
Absolutely Sure!
The Psychology of Decision-Making
4 COMMUNICATION
Empathy
Active Listening
Silence
Body Language
Active Listening Challenges
Interruptions
Metacommunication
Norway, 2011

PART 2
5 THE METHOD
Dynamic and Flexible
6 PLANNING AND PREPARATION
Liberate Capacity
Time
Physical Preparations
The Room
Disturbances
A Warm Welcome
Food and Drink
Breaks
Equipment
Documentation
More Than One Interviewer?
Appearance
Time and Preparations
Scheduling the Time for the Interview
The Interviewer's Time
Respect for the Other Person's Time
Shortage of Time
What Can We Do?
How Can We Best Manage Our Time?
Case-Related Preparations
Gathering Information
Collect
Check
Connect
Construct
Consider

Consult
Collect
The Need for a Strategy
Critical Information
Critical Information and the Construction of Hypotheses
An Open Mind
Mental Preparations
Personal Motivation
Active Listening
Flexibility
Self-Assessment
7 ENGAGE AND EXPLAIN-ESTABLISHING RAPPORT
The First Impression
Expectations
Information
The Content of Rapport Establishment
Presentation
Practical Parameters
The Parameters for the Interview
Metacommunication
Managing Time Shortage and Spin
Informal Conversations
8 THE FIRST FREE RECALL
Unnecessary Questions

The Hierarchy of Reliability
Prompts
Instruction
Memory Enhancement in Practice
Painful Details
Varied and Adapted, but Always Open and Neutral
Narrow or Broad? The Interviewer's Inherent Dilemma
After the Introduction
Active Listening in Practice
Summarize
9 EXPLORATION AND CLARIFICATION
Structure the Interview
Transparent and Impartial
5Ws+H Questions
Clarifying Questions
Problematic Questions
Leading Questions
Multiple-Choice Questions
Sawatsky's Method
The Top 10 Off-the-Shelf Questions
How Do You Ask the Question?