@article{140671,
      author = {Roman, Kenneth. and Raphaelson, Joel.},
      url = {http://library.usi.edu/record/140671},
      title = {Writing that works : how to improve your memos, letters,  reports, speeches, resumes, plans, and other business  papers /},
      publisher = {Harper Perennial,},
      recid = {140671},
      pages = {x, 149 p. ;},
      address = {New York :},
      year = {1992},
}