TY  - GEN
AU  - Price, Bill,
AU  - Jaffe, David,
CN  - HF5415.5
ET  - First edition.
ID  - 1408779
KW  - Customer relations.
KW  - Customer services
KW  - Consumer satisfaction.
KW  - Service industries
LK  - https://univsouthin.idm.oclc.org/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=3097677
SN  - 9781523000159 
SN  - 1523000155 
T1  - The frictionless organization :deliver great customer experiences with less effort /
TI  - The frictionless organization :deliver great customer experiences with less effort /
UR  - https://univsouthin.idm.oclc.org/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=3097677
ER  -