001408779 000__ 01961nam\a22004931i\4500 001408779 001__ 1408779 001408779 003__ NhCcYBP 001408779 005__ 20220824003056.0 001408779 006__ m\\\\\o\\d\\\\\\\\ 001408779 007__ cr\un\nnnunnun 001408779 008__ 220816s2022\\\\cau\\\\\ob\\\\001\0\eng\d 001408779 020__ $$a9781523000159 001408779 020__ $$a1523000155 001408779 020__ $$z9781523000142 001408779 020__ $$z1523000147 001408779 040__ $$aNhCcYBP$$cNhCcYBP 001408779 050_4 $$aHF5415.5$$b.P679 2022 001408779 08204 $$a658.8/12$$223/eng/20211029 001408779 1001_ $$aPrice, Bill,$$d1950-$$eauthor. 001408779 24514 $$aThe frictionless organization :$$bdeliver great customer experiences with less effort /$$cBill Price, David Jaffe. 001408779 250__ $$aFirst edition. 001408779 264_1 $$aOakland, CA :$$bBerrett-Koehler Publishers,$$c[2022] 001408779 300__ $$a1 online resource (xvi, 280 pages) 001408779 336__ $$atext$$btxt$$2rdacontent 001408779 337__ $$acomputer$$bc$$2rdamedia 001408779 338__ $$aonline resource$$bcr$$2rdacarrier 001408779 504__ $$aIncludes bibliographical references and index. 001408779 5050_ $$aIntroduction and Overview to The Frictionless Organization -- Understand -- Assign and Prioritize -- Eliminate -- Digitize -- Pre-empt -- Streamline -- Leverage -- Learn -- Re-design. 001408779 506__ $$aAccess limited to authorized users 001408779 533__ $$aElectronic reproduction.$$bIpswich, MA$$nAvailable via World Wide Web. 001408779 588__ $$aDescription based on print version record. 001408779 650_0 $$aCustomer relations. 001408779 650_0 $$aCustomer services$$xManagement. 001408779 650_0 $$aConsumer satisfaction. 001408779 650_0 $$aService industries$$xCustomer services. 001408779 655_0 $$aElectronic books 001408779 7001_ $$aJaffe, David,$$d1963-$$eauthor. 001408779 7102_ $$aEBSCOhost 001408779 77608 $$iPrint version:$$z9781523000142$$z1523000147$$w(DLC) 2021053258 001408779 852__ $$bebk 001408779 85640 $$3GOBI DDA$$uhttps://univsouthin.idm.oclc.org/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=3097677$$zOnline Access 001408779 909CO $$ooai:library.usi.edu:1408779$$pGLOBAL_SET 001408779 980__ $$aBIB 001408779 980__ $$aEBOOK 001408779 982__ $$aEbook 001408779 983__ $$aOnline