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The frictionless organization : deliver great customer experiences with less effort / Bill Price, David Jaffe.

Price, Bill, 1950- author.; Jaffe, David, 1963- author.; EBSCOhost
2022
HF5415.5 .P679 2022
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Title
The frictionless organization : deliver great customer experiences with less effort / Bill Price, David Jaffe.
Author
Price, Bill, 1950- author.
Edition
First edition.
ISBN
9781523000159
1523000155
9781523000142
1523000147
Published
Oakland, CA : Berrett-Koehler Publishers, [2022]
Language
English
Description
1 online resource (xvi, 280 pages)
Call Number
HF5415.5 .P679 2022
Dewey Decimal Classification
658.8/12
Bibliography, etc. Note
Includes bibliographical references and index.
Access Note
Access limited to authorized users
Reproduction
Electronic reproduction. Ipswich, MA Available via World Wide Web.
Source of Description
Description based on print version record.
Added Author
Jaffe, David, 1963- author.
Added Corporate Author
EBSCOhost
Available in Other Form
Print version: 1523000147
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Online Access
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Introduction and Overview to The Frictionless Organization
Understand
Assign and Prioritize
Eliminate
Digitize
Pre-empt
Streamline
Leverage
Learn
Re-design.

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