@article{1414970,
      author = {Bamford, David R., and Dale, B. G., and Wiele, Anthony van  der,},
      url = {http://library.usi.edu/record/1414970},
      title = {Managing quality : an essential guide and resource gateway  /},
      recid = {1414970},
      pages = {1 online resource (361 pages) :},
}