001416705 001__ 1416705
001416705 005__ 20230822003336.0
001416705 02470 $$ahttp://hdl.handle.net/20.500.12419/398
001416705 037__ $$aIR
001416705 041__ $$aeng
001416705 245__ $$aUsing AHP and Experimentation in the Design of Refrigerator Dispenser Lighting
001416705 269__ $$a2007
001416705 336__ $$aThesis
001416705 502__ $$bMaster of Science in Industrial Management
001416705 520__ $$aTranslating the Voice of the Customer (VOC) into quantifiable technical targets,
such as those required in a quality function deployment (QFD) matrix, is a difficult
process. This paper examined two methods, Design of Experiments (DoE) and the
Analytical Hierarchy Process (AHP), and explained why each of these methods, while
providing powerful tools for their intended purposes, were not well suited for translating
subjective customer data into technical targets. As a result, the author proposed a new
method combining the relative comparison tools of the AHP as a front end with the
existing and powerful analytical tools of DoEs. To validate the new tool, the author
performed an experiment using a very subjective and innovative product feature,
refrigerator dispenser cavity lighting. The result of the validation process provided proof
that the new method, while raising some questions, effectively provides direction for
technical targets and other valuable infonnation concerning customer preferences.
001416705 7001_ $$aFulton, Timothy A.
001416705 72012 $$aSchultz, David E.
001416705 72012 $$aSprouls, Eric P.
001416705 72012 $$aKeil, John P.
001416705 8564_ $$90f27605d-3ffd-47b1-a1cd-e49b4a7d37c2$$s86178558$$uhttps://library.usi.edu/record/1416705/files/Fulton%2C%20Timothy_Using%20AHP%20and%20Experimentation_Combined%20File.pdf
001416705 904__ $$a2019-12-09T18:13:46Z$$baccessioned
001416705 904__ $$a2019-12-09T18:13:46Z$$bavailable
001416705 905__ $$a/collection_31/12/dublin_core.xml
001416705 907__ $$aTranslating the Voice of the Customer (VOC) into quantifiable technical targets, such as those required in a quality function deployment (QFD) matrix, is a difficult process. This paper examined two methods, Design of Experiments (DoE) and the Analytical Hierarchy Process (AHP), and explained why each of these methods, while providing powerful tools for their intended purposes, were not well suited for translating subjective customer data into technical targets. As a result, the author proposed a new method combining the relative comparison tools of the AHP as a front end with the existing and powerful analytical tools of DoEs. To validate the new tool, the author performed an experiment using a very subjective and innovative product feature, refrigerator dispenser cavity lighting. The result of the validation process provided proof that the new method, while raising some questions, effectively provides direction for technical targets and other valuable infonnation concerning customer preferences.
001416705 909CO $$ooai:library.usi.edu:1416705$$pGLOBAL_SET
001416705 980__ $$aTHESIS