@article{1417712,
      author = {Wolfelt, Alan.},
      url = {http://library.usi.edu/record/1417712},
      title = {Funeral home customer service A-Z : creating exceptional  experiences for today's families /},
      publisher = {Companion Press,},
      recid = {1417712},
      pages = {1 online resource (236 pages ) :},
      address = {Fort Collins, Col. :},
      year = {2004},
}