@article{1417739,
      recid = {1417739},
      author = {Bell, Chip R. and Patterson, John R.},
      title = {Wired and dangerous : how your customers have changed and  what to do about it /},
      publisher = {Berrett-Koehler Publishers,},
      address = {San Francisco :},
      pages = {1 online resource (vii, 248 pages ) :},
      year = {2011},
      url = {http://library.usi.edu/record/1417739},
}