TY  - GEN
T1  - What great service leaders know and do :creating breakthroughs in service firm /
AU  - Heskett, James L.,
AU  - Sasser, W. Earl,
AU  - Schlesinger, Leonard A.,
CN  - HF5415.5
N1  - Includes index.
ID  - 1417858
KW  - Customer services.
KW  - Service industries
SN  - 9781626565852 (e-book)
SN  - 9781626565869 (e-book)
TI  - What great service leaders know and do :creating breakthroughs in service firm /
LK  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=2055207
UR  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=2055207
ER  -