001417858 000__ 01963nam\a2200493\i\4500
001417858 001__ 1417858
001417858 003__ MiAaPQ
001417858 005__ 20230104003351.0
001417858 006__ m\\\\\o\\d\\\\\\\\
001417858 007__ cr\cn\nnnunnun
001417858 008__ 150807t20152015caua\\\\o\\\\\001\0\eng\d
001417858 020__ $$z9781626565845
001417858 020__ $$a9781626565852 (e-book)
001417858 020__ $$a9781626565869 (e-book)
001417858 035__ $$a(MiAaPQ)EBC2055207
001417858 035__ $$a(Au-PeEL)EBL2055207
001417858 035__ $$a(CaPaEBR)ebr11081605
001417858 035__ $$a(CaONFJC)MIL816096
001417858 035__ $$a(OCoLC)929986026
001417858 040__ $$aMiAaPQ$$beng$$erda$$epn$$cMiAaPQ$$dMiAaPQ
001417858 050_4 $$aHF5415.5$$b.H475 2015
001417858 0820_ $$a658.4/092$$223
001417858 1001_ $$aHeskett, James L.,$$eauthor.
001417858 24510 $$aWhat great service leaders know and do :$$bcreating breakthroughs in service firm /$$cJames L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.
001417858 264_1 $$aOakland, California :$$bBerrett-Koehler Publishers, Inc.,$$c2015.
001417858 264_4 $$c2015
001417858 300__ $$a1 online resource (289 pages) :$$billustrations, tables.
001417858 336__ $$atext$$2rdacontent
001417858 337__ $$acomputer$$2rdamedia
001417858 338__ $$aonline resource$$2rdacarrier
001417858 500__ $$aIncludes index.
001417858 506__ $$aAccess limited to authorized users.
001417858 588__ $$aDescription based on print version record.
001417858 650_0 $$aCustomer services.
001417858 650_0 $$aService industries$$xManagement.
001417858 655_0 $$aElectronic books
001417858 7001_ $$aSasser, W. Earl,$$eauthor.
001417858 7001_ $$aSchlesinger, Leonard A.,$$eauthor.
001417858 77608 $$iPrint version:$$aHeskett, James L.$$tWhat great service leaders know and do : creating breakthroughs in service firm.$$dOakland, California : Berrett-Koehler Publishers, Inc., c2015 $$z9781626565845 $$w2015016144
001417858 852__ $$bebk
001417858 85640 $$3ProQuest Ebook Central Academic Complete $$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=2055207$$zOnline Access
001417858 909CO $$ooai:library.usi.edu:1417858$$pGLOBAL_SET
001417858 980__ $$aBIB
001417858 980__ $$aEBOOK
001417858 982__ $$aEbook
001417858 983__ $$aOnline