What great service leaders know and do : creating breakthroughs in service firm / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.
2015
HF5415.5 .H475 2015
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Details
Title
What great service leaders know and do : creating breakthroughs in service firm / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.
Author
Heskett, James L., author.
ISBN
9781626565845
9781626565852 (e-book)
9781626565869 (e-book)
9781626565852 (e-book)
9781626565869 (e-book)
Published
Oakland, California : Berrett-Koehler Publishers, Inc., 2015.
Copyright
2015
Language
English
Description
1 online resource (289 pages) : illustrations, tables.
Call Number
HF5415.5 .H475 2015
Dewey Decimal Classification
658.4/092
Note
Includes index.
Access Note
Access limited to authorized users.
Source of Description
Description based on print version record.
Available in Other Form
Print version: Heskett, James L. What great service leaders know and do : creating breakthroughs in service firm. Oakland, California : Berrett-Koehler Publishers, Inc., c2015 9781626565845
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