TY  - GEN
T1  - Working the phones :control and resistance in call centres /
AU  - Woodcock, Jamie,
CN  - HE8788
ID  - 1418053
KW  - Call centers
KW  - Call center agents
SN  - 9781786800145 (e-book)
TI  - Working the phones :control and resistance in call centres /
LK  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=4734131
UR  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=4734131
ER  -