TY  - GEN
T1  - A complaint is a gift :how to learn from critical feedback and recover customer loyalty /
AU  - Barlow, Janelle,
ET  - 3rd edition.
CN  - HF5415.52
N1  - Revised edition of the author's A complaint is a gift, ©2008.
ID  - 1419482
KW  - Consumer complaints.
KW  - Customer services.
SN  - 9781523002955
SN  - 1523002956
SN  - 9781523002962
SN  - 1523002964
SN  - 9781523002948
SN  - 1523002948
TI  - A complaint is a gift :how to learn from critical feedback and recover customer loyalty /
LK  - https://univsouthin.idm.oclc.org/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=3219124
UR  - https://univsouthin.idm.oclc.org/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=3219124
ER  -