ITIL 4.

Intro
Copyright Page
Contents
Foreword
Acknowledgements
About this guide
1 Introduction
2 Key terms and concepts
2.1 Overview of high-velocity IT
2.2 Key terms
2.3 High-velocity IT objectives
2.4 Key characteristics of high-velocity IT
2.5 Service-dominant logic
3 High-velocity IT across the ITIL model
3.1 Four dimensions of service management
3.2 Service value system
3.3 Service value chain
3.4 Digital product lifecycles
4 High-velocity IT culture
4.1 Key behaviour patterns
4.2 Models and concepts
5 High-velocity IT techniques
5.1 Techniques for valuable investments
5.2 ITIL practices contributing to valuable investments
5.3 Techniques for fast development
5.4 ITIL practices contributing to fast development
5.5 Techniques for resilient operations
5.6 ITIL practices contributing to resilient operations
5.7 Techniques for co-created value
5.8 ITIL practices contributing to co-created value
5.9 Techniques for assured conformance
5.10 ITIL practices contributing to assured conformance
6 Taking the HVIT examination
6.1 Purpose of the ITIL 4 HVIT qualification
6.2 Examination overview
6.3 Question type examples
6.4 Examination modalities
7 The ITIL 4 certification scheme
7.1 ITIL Foundation
7.2 ITIL Managing Professional stream
7.3 ITIL Strategic Leader stream
7.4 ITIL Master
7.5 ITIL and the T-shaped individual
8 ITIL 4: High-velocity IT syllabus
End notes
Further information.