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Table of Contents
Intro
Copyright Page
Contents
Foreword
Acknowledgements
About this guide
1 Introduction
2 Using DITS in an organization
2.1 The ITIL guiding principles
2.2 Vision and strategy
2.3 Strategy discussion and approval
2.4 DITS and the VUCA environment
3 DITS and digital disruption
3.1 Key concepts
3.2 DITS and the service value system
4 DITS: the organization and its environment
4.1 Environmental analysis
4.2 Opportunity analysis
5 Using DITS to remain viable in the future
5.1 How to achieve strategic momentum
5.2 Three levels of digital disruption
5.3 Factors influencing strategic focus
6 Strategic approaches for digital organizations
6.1 Approaches for customer/market relevance
6.2 Approaches for operational excellence
6.3 Approaches for evolution
6.4 Approaches to social responsibility and sustainability
6.5 Financial aspects of DITS
7 Risks and opportunities
7.1 Risk management
7.2 Innovation
8 Defining and advocating DITS
8.1 Digital readiness assessment
8.2 Business case for DITS
9 Implementing DITS
9.1 How strategies are implemented
9.2 Defining operating models
9.3 Digital leadership
9.4 Parallel operating models
9.5 Assessing DITS success
9.6 Typical activities of a digital transformation programme
10 ITIL practices in DITS
10.1 Architecture management
10.2 Measurement and reporting
10.3 Portfolio management
10.4 Risk management
10.5 Service financial management
10.6 Strategy management
10.7 Workforce and talent management
11 Taking the DITS examination
11.1 Purpose of the ITIL 4 DITS qualification
11.2 Examination structure
11.3 Case study assessment
11.4 Multiple-choice question examination
12 The ITIL 4 certification scheme
12.1 ITIL Foundation.
12.2 ITIL Managing Professional stream
12.3 ITIL Strategic Leader stream
12.4 ITIL Master
13 ITIL 4: Digital and IT Strategy syllabus
References
Further information.
Copyright Page
Contents
Foreword
Acknowledgements
About this guide
1 Introduction
2 Using DITS in an organization
2.1 The ITIL guiding principles
2.2 Vision and strategy
2.3 Strategy discussion and approval
2.4 DITS and the VUCA environment
3 DITS and digital disruption
3.1 Key concepts
3.2 DITS and the service value system
4 DITS: the organization and its environment
4.1 Environmental analysis
4.2 Opportunity analysis
5 Using DITS to remain viable in the future
5.1 How to achieve strategic momentum
5.2 Three levels of digital disruption
5.3 Factors influencing strategic focus
6 Strategic approaches for digital organizations
6.1 Approaches for customer/market relevance
6.2 Approaches for operational excellence
6.3 Approaches for evolution
6.4 Approaches to social responsibility and sustainability
6.5 Financial aspects of DITS
7 Risks and opportunities
7.1 Risk management
7.2 Innovation
8 Defining and advocating DITS
8.1 Digital readiness assessment
8.2 Business case for DITS
9 Implementing DITS
9.1 How strategies are implemented
9.2 Defining operating models
9.3 Digital leadership
9.4 Parallel operating models
9.5 Assessing DITS success
9.6 Typical activities of a digital transformation programme
10 ITIL practices in DITS
10.1 Architecture management
10.2 Measurement and reporting
10.3 Portfolio management
10.4 Risk management
10.5 Service financial management
10.6 Strategy management
10.7 Workforce and talent management
11 Taking the DITS examination
11.1 Purpose of the ITIL 4 DITS qualification
11.2 Examination structure
11.3 Case study assessment
11.4 Multiple-choice question examination
12 The ITIL 4 certification scheme
12.1 ITIL Foundation.
12.2 ITIL Managing Professional stream
12.3 ITIL Strategic Leader stream
12.4 ITIL Master
13 ITIL 4: Digital and IT Strategy syllabus
References
Further information.