ITIL®4 : High Velocity IT

Intro
Copyright Page
Contents
List of figures
List of tables
Foreword
Preface
About the ITIL 4 publications
About the ITIL story
ITIL Foundation recap
Chapter 1: Introduction
1.1 Audience and scope
1.2 Background and context
Chapter 2: Key concepts of high-velocity IT
2.1 High-velocity IT
2.2 Digital technology
2.3 Digital organizations
2.4 Digital transformation
2.5 High-velocity IT objectives and key characteristics
2.6 Adopting the ITIL service value system to enable high-velocity IT
2.7 Summary
Chapter 3: High-velocity IT culture
3.1 Key behaviour patterns
3.2 Models and concepts of HVIT culture
3.3 ITIL guiding principles
3.4 Summary
Chapter 4: High-velocity techniques
4.1 Techniques for valuable investments
4.2 Techniques for fast development
4.3 Techniques for resilient operations
4.4 Techniques for co-created value
4.5 Techniques for assured conformance
4.6 Summary
Chapter 5: Conclusion
End note: The ITIL story
Further research
Glossary
Acknowledgements.