@article{1430642,
      author = {Fox, Barbara, and Mondada, Lorenza, and Sorjonen,  Marja-Leena,},
      url = {http://library.usi.edu/record/1430642},
      title = {Encounters at the counter : the organization of shop  interactions /},
      recid = {1430642},
      pages = {1 online resource ( ix, 285 pages) :},
}