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Service design capabilities [electronic resource] / Nicola Morelli, Amalia de Götzen, Luca Simeone.

Morelli, Nicola.; Götzen, Amalia de.; Simeone, Luca.
2021
QA76.9.S88
Available Online
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Title
Service design capabilities [electronic resource] / Nicola Morelli, Amalia de Götzen, Luca Simeone.
Author
Morelli, Nicola.
ISBN
9783030562823 (electronic bk.)
3030562824 (electronic bk.)
9783030562830 (print)
3030562832
9783030562847 (print)
3030562840
3030562816
9783030562816
DOI
https://doi.org/10.1007/978-3-030-56282-3
Published
Cham : Springer, [2021]
Language
English
Description
1 online resource.
Item Number
10.1007/978-3-030-56282-3 doi
10.1007/978-3-030-56
Call Number
QA76.9.S88
Dewey Decimal Classification
004.2/1
Summary
This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.
Bibliography, etc. Note
Includes bibliographical references.
Access Note
Open access.
Digital File Characteristics
text file
PDF
Added Author
Götzen, Amalia de.
Simeone, Luca.
Series
Springer series in design and innovation ; v. 10.
Available in Other Form
Service design capabilities.
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Online Access
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Online Resources > Ebooks
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Introduction
An approach to service design
Core service design capabilities
Designing for the level of service as interaction
Designing for the level of 'service as infrastructure
Designing for the level of service as systemic institutions
Navigating service design tools using the map of capabilities
Beyond this book.

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