001430939 000__ 05304cam\a2200685\i\4500 001430939 001__ 1430939 001430939 003__ OCoLC 001430939 005__ 20230308003213.0 001430939 006__ m\\\\\o\\d\\\\\\\\ 001430939 007__ cr\nn\nnnunnun 001430939 008__ 210111s2021\\\\sz\a\\\\ob\\\\101\0\eng\d 001430939 019__ $$a1231606977$$a1235871684$$a1236987559$$a1237463581$$a1238206081$$a1240269127 001430939 020__ $$a9783030657857$$q(electronic book) 001430939 020__ $$a303065785X$$q(electronic book) 001430939 020__ $$z9783030657840$$q(print) 001430939 020__ $$z9783030657864$$q(print) 001430939 020__ $$z3030657841 001430939 0247_ $$a10.1007/978-3-030-65785-7$$2doi 001430939 035__ $$aSP(OCoLC)1238201610 001430939 040__ $$aDCT$$beng$$erda$$epn$$cDCT$$dOCLCO$$dEBLCP$$dSFB$$dLDP$$dUX1$$dGW5XE$$dYDX$$dLVT$$dOCLCO$$dOCLCF$$dOCLCQ$$dOCLCO$$dCOM$$dOCLCO$$dOCLCQ 001430939 049__ $$aISEA 001430939 050_4 $$aG154.9 001430939 08204 $$a338.4791$$223 001430939 1112_ $$aInternational Conference on Information and Communication Technologies in Tourism$$n(28th :$$d2021 :$$cOnline) 001430939 24510 $$aInformation and Communication Technologies in Tourism 2021 :$$bProceedings of the ENTER 2021 eTourism Conference, January 19-22, 2021 /$$cWolfgang Wörndl, Chulmo Koo, Jason L. Stienmetz, editors. 001430939 24630 $$aENTER 2021 eTourism Conference 001430939 264_1 $$aCham, Switzerland :$$bSpringer,$$c[2021] 001430939 300__ $$a1 online resource (xvi, 581 pages) :$$billustrations (some color) 001430939 336__ $$atext$$btxt$$2rdacontent 001430939 337__ $$acomputer$$bc$$2rdamedia 001430939 338__ $$aonline resource$$bcr$$2rdacarrier 001430939 347__ $$atext file 001430939 347__ $$bPDF 001430939 504__ $$aIncludes bibliographical references and index. 001430939 5050_ $$aPart I: Technology -- The Evolution of Chatbots in Tourism: a Systematic Literature Review -- In-room voice-based digital assistants transforming on-site hotel services and guests' experiences -- Co-Creating Personalised Experiences in the Context of Personalisation-Privacy Paradox -- AI based Self-Service Technology Service Failure in Hotel -- Part II: Innovation -- Loyalty Programs and Direct Website Performance: An Empirical Analysis of Global Hotel Brands -- A Netnographic Study of Consumer Value in Slow Travel -- Coworking & coliving: do they attract digital nomad tourist? -- Robo-tipping: Are customers game? -- Part III: Social Media & User Generated Content -- Tourist experiences at overcrowded attractions: A text analytics approach -- A Pinterest Netnography -- Contextual Effects of Online Review Recency: Three Research Propositions -- Cultural traits in the consumption of luxury hotel services. An exploratory analysis through online reviews data -- Part IV: Destinations -- The Digitized Ecosystem of Tourism in Europe: Current Trends and Implications -- Destination Imagery Diagnosis Model: The Case of Switzerland -- Discovering Cultural Differences through Information Flow of National DMOs Websites -- Smart Tourism Cities' Competitiveness Index: A Conceptual Model -- Part V: COVID-19 -- Hear no virus, see no virus, speak no virus: Swiss hotels' online communication regarding Coronavirus -- Factors influencing tourists' intention to use COVID-19 contact tracing app -- Examining Post COVID-19 Tourist Concerns Using Sentiment Analysis and Topic Modeling -- Enhancing the Visitor Experience in the time of COVID 19. The use of AI Robotics in Pembrokeshire Coastal Pathway. 001430939 5060_ $$aOpen access$$5GW5XE 001430939 520__ $$aThis open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)'s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19-22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world. 001430939 588__ $$aOnline resource; title from PDF title page (SpringerLink, viewed March 8, 2021). 001430939 650_0 $$aTourism$$xData processing$$vCongresses. 001430939 650_0 $$aTourism$$xComputer network resources$$vCongresses. 001430939 650_0 $$aHospitality industry$$xData processing$$vCongresses. 001430939 650_0 $$aHospitality industry$$xComputer network resources$$vCongresses. 001430939 650_0 $$aInformation technology$$vCongresses. 001430939 650_6 $$aAccueil (Tourisme)$$xInformatique$$vCongrès. 001430939 650_6 $$aTechnologie de l'information$$vCongrès. 001430939 655_7 $$aConference papers and proceedings.$$2fast$$0(OCoLC)fst01423772 001430939 655_7 $$aConference papers and proceedings.$$2lcgft 001430939 655_7 $$aActes de congrès.$$2rvmgf 001430939 655_0 $$aElectronic books. 001430939 7001_ $$aWörndl, Wolfgang,$$d1969-$$eeditor. 001430939 7001_ $$aKoo, Chulmo,$$eeditor. 001430939 7001_ $$aStienmetz, Jason L.,$$eeditor. 001430939 77608 $$iPrint version: $$z9783030657840 001430939 77608 $$iPrint version: $$z9783030657864 001430939 852__ $$bebk 001430939 85640 $$3Springer Nature$$uhttps://link.springer.com/10.1007/978-3-030-65785-7$$zOnline Access$$91397441.2 001430939 909CO $$ooai:library.usi.edu:1430939$$pGLOBAL_SET 001430939 980__ $$aBIB 001430939 980__ $$aEBOOK 001430939 982__ $$aEbook 001430939 983__ $$aOnline 001430939 994__ $$a92$$bISE