The future of service post-COVID-19 pandemic. Volume 1, Rapid adoption of digital service technology / Jungwoo Lee, Spring H. Han, editors.
Lee, Jungwoo, editor.; Han, Spring H, editor.
2021
HD9980.5
Available Online

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Title The future of service post-COVID-19 pandemic. Volume 1, Rapid adoption of digital service technology / Jungwoo Lee, Spring H. Han, editors.
ISBN 9789813341265 (electronic bk.)
9813341262 (electronic bk.)
9789813341272 (electronic bk.)
9813341270 (electronic bk.)
9789813341289 (electronic bk.)
9813341289 (electronic bk.)
9789813341258
9813341254
DOI https://doi.org/10.1007/978-981-33-4126-5
Published Singapore : Springer, [2021]
Language English
Description 1 online resource (xii, 225 pages) : illustrations (chiefly color)
Item Number 10.1007/978-981-33-4126-5 doi
Call Number HD9980.5
Dewey Decimal Classification 658.3
Summary This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.-- Provided by publisher.
Bibliography, etc. Note Includes bibliographical references.
Access Note Open access
Digital File Characteristics text file
PDF
Source of Description Online resource; title from PDF title page (SpringerLink, viewed March 15, 2021).
Added Author Lee, Jungwoo, editor.
Han, Spring H, editor.
Series ICT and evolution of work
Available in Other Form Future of service post-COVID-19 pandemic. Volume 1, Rapid adoption of digital service technology.
Linked Resources Online Access
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All Resources
Introduction
How the COVID-19 Pandemic is Reshaping the Education Service
Rethinking Higher Education Post COVID-19
Asian University Leader Perspectives
Transformative Value Co-creation in Healthcare Services in the COVID-19 Era.

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