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001430965 0247_ $$a10.1007/978-981-33-4126-5$$2doi
001430965 035__ $$aSP(OCoLC)1240738978
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001430965 049__ $$aISEA
001430965 050_4 $$aHD9980.5
001430965 08204 $$a658.3$$223
001430965 24504 $$aThe future of service post-COVID-19 pandemic.$$nVolume 1,$$pRapid adoption of digital service technology /$$cJungwoo Lee, Spring H. Han, editors.
001430965 24630 $$aRapid adoption of digital service technology
001430965 264_1 $$aSingapore :$$bSpringer,$$c[2021]
001430965 300__ $$a1 online resource (xii, 225 pages) :$$billustrations (chiefly color)
001430965 336__ $$atext$$btxt$$2rdacontent
001430965 337__ $$acomputer$$bc$$2rdamedia
001430965 338__ $$aonline resource$$bcr$$2rdacarrier
001430965 347__ $$atext file
001430965 347__ $$bPDF
001430965 4901_ $$aICT and evolution of work
001430965 504__ $$aIncludes bibliographical references.
001430965 5050_ $$aIntroduction -- How the COVID-19 Pandemic is Reshaping the Education Service -- Rethinking Higher Education Post COVID-19 -- Asian University Leader Perspectives -- Transformative Value Co-creation in Healthcare Services in the COVID-19 Era.
001430965 5060_ $$aOpen access$$5GW5XE
001430965 520__ $$aThis open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.--$$cProvided by publisher.
001430965 588__ $$aOnline resource; title from PDF title page (SpringerLink, viewed March 15, 2021).
001430965 650_0 $$aService industries$$xManagement.
001430965 650_0 $$aMarketing.
001430965 650_6 $$aServices (Industrie)$$xGestion.
001430965 650_6 $$aMarketing.
001430965 655_0 $$aElectronic books.
001430965 7001_ $$aLee, Jungwoo,$$eeditor.
001430965 7001_ $$aHan, Spring H,$$eeditor.
001430965 77608 $$iPrint version:$$tFuture of service post-COVID-19 pandemic. Volume 1, Rapid adoption of digital service technology.$$dSingapore : Springer, [2021]$$z9813341254$$z9789813341258$$w(OCoLC)1200580799
001430965 830_0 $$aICT and evolution of work
001430965 852__ $$bebk
001430965 85640 $$3Springer Nature$$uhttps://link.springer.com/10.1007/978-981-33-4126-5$$zOnline Access$$91397441.2
001430965 909CO $$ooai:library.usi.edu:1430965$$pGLOBAL_SET
001430965 980__ $$aBIB
001430965 980__ $$aEBOOK
001430965 982__ $$aEbook
001430965 983__ $$aOnline
001430965 994__ $$a92$$bISE