The future of service post-COVID-19 pandemic.: Volume 1,: Rapid adoption of digital service technology /: Jungwoo Lee, Spring H. Han, editors.

Lee, Jungwoo,; Han, Spring H,

doi:10.1007/978-981-33-4126-5

The future of service post-COVID-19 pandemic. Volume 1, Rapid adoption of digital service technology / Jungwoo Lee, Spring H. Han, editors.

Lee, Jungwoo, editor.; Han, Spring H, editor.

2021

HD9980.5

Available Online

Formats

Format
BibTeX
MARCXML
TextMARC
MARC
DublinCore
EndNote
NLM
RefWorks
RIS

Add to Basket

Cite

Linked e-resources

Linked Resource

Online Access

Concurrent users

Unlimited

Authorized users

Open access

Document Delivery Supplied

Open access

Details

Title

The future of service post-COVID-19 pandemic. Volume 1, Rapid adoption of digital service technology / Jungwoo Lee, Spring H. Han, editors.

ISBN

9789813341265 (electronic bk.)
9813341262 (electronic bk.)
9789813341272 (electronic bk.)
9813341270 (electronic bk.)
9789813341289 (electronic bk.)
9813341289 (electronic bk.)
9789813341258
9813341254

DOI

https://doi.org/10.1007/978-981-33-4126-5

Published

Singapore : Springer, [2021]

Language

English

Description

1 online resource (xii, 225 pages) : illustrations (chiefly color).

Item Number

10.1007/978-981-33-4126-5 doi

Call Number

HD9980.5

Dewey Decimal Classification

658.3

Summary

This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.-- Provided by publisher.

Bibliography, etc. Note

Includes bibliographical references.

Access Note

Open access

Digital File Characteristics

text file
PDF

Source of Description

Online resource; title from PDF title page (SpringerLink, viewed March 15, 2021).

Added Author

Lee, Jungwoo, editor.
Han, Spring H, editor.

Series

ICT and evolution of work.