001430990 000__ 03122cam\a2200517\i\4500
001430990 001__ 1430990
001430990 003__ OCoLC
001430990 005__ 20230308003216.0
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001430990 007__ cr\un\nnnunnun
001430990 008__ 210402s2021\\\\sz\a\\\\ob\\\\001\0\eng\d
001430990 020__ $$a9783030673383$$q(electronic bk.)
001430990 020__ $$a3030673383$$q(electronic bk.)
001430990 020__ $$z9783030673376
001430990 020__ $$z3030673375
001430990 0247_ $$a10.1007/978-3-030-67338-3$$2doi
001430990 035__ $$aSP(OCoLC)1244536178
001430990 040__ $$aYDX$$beng$$erda$$epn$$cYDX$$dGW5XE$$dOCLCO$$dUKMGB$$dOCLCF$$dOCLCQ$$dUKAHL$$dOCLCO$$dOCLCQ
001430990 049__ $$aISEA
001430990 050_4 $$aHF5415.5
001430990 08204 $$a658.8/12$$223
001430990 1001_ $$aDeszczyński, Bartosz,$$eauthor.
001430990 24510 $$aFirm competitive advantage through relationship management :$$ba theory for successful sustainable growth /$$cBartosz Deszczynski.
001430990 264_1 $$aCham, Switzerland :$$bPalgrave Macmillan,$$c[2021]
001430990 300__ $$a1 online resource :$$billustrations
001430990 336__ $$atext$$btxt$$2rdacontent
001430990 337__ $$acomputer$$bc$$2rdamedia
001430990 338__ $$aonline resource$$bcr$$2rdacarrier
001430990 4901_ $$aPalgrave pivot
001430990 504__ $$aIncludes bibliographical references and index.
001430990 5050_ $$aResearch on the competitive advantage of the firm -- Theoretical foundations of the relationship management mid-range theory -- Relationship management maturity -- Validating the relationship management maturity concept -- Developing the relationship management upper mid-range theory.
001430990 5060_ $$aOpen access$$5GW5XE
001430990 520__ $$aRelationship management (RM) is an essential part of business, but its success as a business model can be hard to measure, with some firms embracing a model that is truly relationship-orientated, while others claim to be relationship-orientated but in fact prefer transactional short-term gain. This open access book aims to develop a mid-range theory of relationship management, examining truly relationship-orientated firms to discover not only what qualities these firms have that make them successful at the RM model, but also what benefits this model has for the firm. It addresses questions like how RM-mature companies achieve and sustain competitive advantage, and what determines the scale and scope of these firms, illustrating with case studies. This book will be of interest to scholars studying leadership and strategy, especially those interested in relationship management, business ethics and corporate social responsibility. It will also be of interest to professionals looking to develop their understanding of relationship management.
001430990 588__ $$aOnline resource; title from PDF title page (SpringerLink, viewed April 14, 2021).
001430990 650_0 $$aCustomer relations$$xManagement.
001430990 650_0 $$aSuccess in business.
001430990 650_6 $$aSuccès dans les affaires.
001430990 655_0 $$aElectronic books.
001430990 77608 $$iPrint version:$$z9783030673376$$w(OCoLC)1233318972
001430990 830_0 $$aPalgrave pivot.
001430990 852__ $$bebk
001430990 85640 $$3Springer Nature$$uhttps://link.springer.com/10.1007/978-3-030-67338-3$$zOnline Access$$91397441.2
001430990 909CO $$ooai:library.usi.edu:1430990$$pGLOBAL_SET
001430990 980__ $$aBIB
001430990 980__ $$aEBOOK
001430990 982__ $$aEbook
001430990 983__ $$aOnline
001430990 994__ $$a92$$bISE