001431155 000__ 03015cam\a2200541\i\4500
001431155 001__ 1431155
001431155 003__ OCoLC
001431155 005__ 20230308003223.0
001431155 006__ m\\\\\o\\d\\\\\\\\
001431155 007__ cr\cn\nnnunnun
001431155 008__ 210917s2022\\\\sz\a\\\\ob\\\\000\0\eng\d
001431155 020__ $$a9783030805111$$q(electronic bk.)
001431155 020__ $$a3030805115$$q(electronic bk.)
001431155 020__ $$z9783030805104
001431155 0247_ $$a10.1007/978-3-030-80511-1$$2doi
001431155 035__ $$aSP(OCoLC)1268332924
001431155 040__ $$aGW5XE$$beng$$erda$$epn$$cGW5XE$$dOCLCO$$dYDX$$dOCLCF$$dOCLCQ$$dOCLCO$$dOCLCQ
001431155 049__ $$aISEA
001431155 050_4 $$aHD9980.5$$b.W47 2022
001431155 08204 $$a658$$223
001431155 1001_ $$aWest, Shaun,$$eauthor.
001431155 24510 $$aModern industrial services :$$ba cookbook for design, delivery, and management /$$cShaun West, Paolo Gaiardelli, Nicola Saccani.
001431155 264_1 $$aCham :$$bSpringer,$$c[2022]
001431155 264_4 $$c©2022
001431155 300__ $$a1 online resource (xix, 202 pages) :$$billustrations (chiefly color)
001431155 336__ $$atext$$btxt$$2rdacontent
001431155 337__ $$acomputer$$bc$$2rdamedia
001431155 338__ $$aonline resource$$bcr$$2rdacarrier
001431155 4901_ $$aSpringer texts in business and economics,$$x2192-4341
001431155 504__ $$aIncludes bibliographical references.
001431155 5050_ $$a1. Understanding the Barriers That Slow Firms Shifting from Products to Services -- 2. Overcoming the Barriers to Service Excellence -- 3. Methods and Tools for Overcoming the Barriers to Servitization and Service Excellence.
001431155 5060_ $$aOpen access$$5GW5XE
001431155 520__ $$aThis open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.
001431155 588__ $$aOnline resource; title from PDF title page (SpringerLink, viewed September 77, 2021).
001431155 650_0 $$aService industries$$xManagement.
001431155 650_0 $$aOrganizational change.
001431155 650_6 $$aServices (Industrie)$$xGestion.
001431155 650_6 $$aChangement organisationnel.
001431155 655_0 $$aElectronic books.
001431155 7001_ $$aGaiardelli, Paolo,$$eauthor.
001431155 7001_ $$aSaccani, Nicola,$$eauthor.
001431155 830_0 $$aSpringer texts in business and economics.$$x2192-4341
001431155 852__ $$bebk
001431155 85640 $$3Springer Nature$$uhttps://link.springer.com/10.1007/978-3-030-80511-1$$zOnline Access$$91397441.2
001431155 909CO $$ooai:library.usi.edu:1431155$$pGLOBAL_SET
001431155 980__ $$aBIB
001431155 980__ $$aEBOOK
001431155 982__ $$aEbook
001431155 983__ $$aOnline
001431155 994__ $$a92$$bISE