Modern industrial services :: a cookbook for design, delivery, and management /: Shaun West, Paolo Gaiardelli, Nicola Saccani.

West, Shaun,; Gaiardelli, Paolo,; Saccani, Nicola,

doi:10.1007/978-3-030-80511-1

Modern industrial services : a cookbook for design, delivery, and management / Shaun West, Paolo Gaiardelli, Nicola Saccani.

West, Shaun, author.; Gaiardelli, Paolo, author.; Saccani, Nicola, author.

2022

HD9980.5 .W47 2022

Available Online

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Details

Title

Modern industrial services : a cookbook for design, delivery, and management / Shaun West, Paolo Gaiardelli, Nicola Saccani.

Author

West, Shaun, author.

ISBN

9783030805111 (electronic bk.)
3030805115 (electronic bk.)
9783030805104

DOI

https://doi.org/10.1007/978-3-030-80511-1

Published

Cham : Springer, [2022]

Copyright

Language

English

Description

1 online resource (xix, 202 pages) : illustrations (chiefly color).

Item Number

10.1007/978-3-030-80511-1 doi

Call Number

HD9980.5 .W47 2022

Dewey Decimal Classification

658

Summary

This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.

Bibliography, etc. Note

Includes bibliographical references.

Access Note

Open access

Source of Description

Online resource; title from PDF title page (SpringerLink, viewed September 77, 2021).

Added Author

Gaiardelli, Paolo, author.
Saccani, Nicola, author.

Series

Springer texts in business and economics.

Linked Resources

Online Access