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001432058 003__ OCoLC
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001432058 019__ $$a1197837765$$a1203596721$$a1237485536
001432058 020__ $$a9783030528737$$q(electronic bk.)
001432058 020__ $$a3030528731$$q(electronic bk.)
001432058 020__ $$z3030528723
001432058 020__ $$z9783030528720
001432058 0247_ $$a10.1007/978-3-030-52873-7$$2doi
001432058 0248_ $$a10.1007/978-3-030-52
001432058 035__ $$aSP(OCoLC)1198557977
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001432058 049__ $$aISEA
001432058 050_4 $$aHV1451$$b.J37 2021
001432058 08204 $$a362.60285$$223
001432058 1001_ $$aJarke, Juliane,$$eauthor.
001432058 24510 $$aCo-creating digital public services for an ageing society :$$bevidence for user-centric design /$$cJuliane Jarke.
001432058 264_1 $$aCham, Switzerland :$$bSpringer,$$c[2021]
001432058 300__ $$a1 online resource
001432058 336__ $$atext$$btxt$$2rdacontent
001432058 337__ $$acomputer$$bc$$2rdamedia
001432058 338__ $$aonline resource$$bcr$$2rdacarrier
001432058 4901_ $$aPublic administration and information technology ;$$vvolume 6
001432058 504__ $$aIncludes bibliographical references.
001432058 5050_ $$aChapter 1: Introduction -- Chapter 2: Ageing societies and technological innovation -- Chapter 3: Co-creating digital public services -- Chapter 4: Mobile Age: Co-creating digital public services with and for older citizens -- Chapter 5: Co-creation in practice I: Co-creating a digital neighbourhood guide (Bremen Osterholz) -- Chapter 6: Co-creation in practice II: Co-creating a digital walking guide (Bremen Hemelingen) -- Chapter 7: Co-creation in practice III: Co-creating age-friendly routes (Zaragoza) -- Chapter 8: Learning from co-creation practice -- Chapter 9: Conclusion: Co-creating inclusive digital futures -- Appendix -- References.
001432058 506__ $$aAccess limited to authorized users.
001432058 520__ $$aThis open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use contexts and use practices of its target audiences. This book argues that when older adults are involved in the process of identifying, conceptualising, and designing digital public services, these services become more relevant and meaningful. The book describes and compares three co-creation projects that were conducted in two European cities, Bremen and Zaragoza, as part of a larger EU-funded innovation project. The first part of the book traces the origins of co-creation to three distinct domains, in which co-creation has become an equally important approach with different understandings of what it is and entails: (1) the co-production of public services, (2) the co-design of information systems and (3) the civic use of open data. The second part of the book analyses how decisions about a co-creation projects governance structure, its scope of action, its choice of methods, its alignment with strategic policies and its embedding in existing public information infrastructures impact on the process and its results. The final part of the book identifies key challenges to co-creation and provides a more general assessment of what co-creation may achieve, where the most promising areas of application may be and where it probably does not match with the contingent requirements of digital public services. Contributing to current discourses on digital citizenship in ageing societies and user-centric design, this book is useful for researchers and practitioners interested in co-creatio n, public sector innovation, open government, ageing and digital technologies, citizen engagement and civic participation in socio-technical innovation.
001432058 588__ $$aOnline resource; title from digital title page (viewed on November 05, 2020).
001432058 650_0 $$aOlder people$$xServices for.
001432058 650_0 $$aInternet in public administration.
001432058 650_0 $$aPublic administration$$xCitizen participation.
001432058 650_6 $$aPersonnes âgées$$xServices.
001432058 650_6 $$aInternet dans l'administration publique.
001432058 655_0 $$aElectronic books.
001432058 77608 $$iPrint version:$$aJarke, Juliane.$$tCo-creating digital public services for an ageing society.$$dCham, Switzerland : Springer, [2021]$$z3030528723$$z9783030528720$$w(OCoLC)1157664071
001432058 830_0 $$aPublic administration and information technology ;$$vv. 6.
001432058 852__ $$bebk
001432058 85640 $$3Springer Nature$$uhttps://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-52873-7$$zOnline Access$$91397441.1
001432058 909CO $$ooai:library.usi.edu:1432058$$pGLOBAL_SET
001432058 980__ $$aBIB
001432058 980__ $$aEBOOK
001432058 982__ $$aEbook
001432058 983__ $$aOnline
001432058 994__ $$a92$$bISE