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Intro
Preface
Acknowledgements
Highlights
Contents
About the Authors
List of Figures
List of Tables
1 Introduction
1.1 Overview
1.2 Problem Statement
1.3 Preliminarily Studies
1.4 Gap of Knowledge
1.5 Research Contribution
1.6 Research Advantage
1.7 Research Framework
1.8 Research Roadmap
1.9 Research Scope
1.10 Research Questions
1.11 Research Objectives
1.12 Significance of the Results
References
2 Towards Emergency Systems Engineering: A Background
2.1 Introduction
2.2 Emergency Departments
2.2.1 Non-urgent Visits

2.2.2 Overcrowding
2.2.3 Waiting Time
2.2.4 Preparedness
2.3 System Engineering
2.3.1 Modelling Operations
2.3.2 Simulations in Healthcare
2.4 Data Mining
2.4.1 Data Warehousing
2.4.2 Hyperlinks
2.4.3 Web Mining
2.5 Conclusion
References
3 Decades Trend of Emergency Department System Operations
3.1 Introduction
3.2 Background
3.3 Material and Methods
3.3.1 Research Questions (RQs)
3.3.2 Search for Strings
3.3.3 Search for Primary Studies
3.3.4 Study Selections
3.3.5 Data Mining
3.3.6 Verification and Validation
3.4 Results

3.4.1 When and Where Were the Research Published
3.4.2 What Issues Were Addressed in the Research
3.4.3 Methods Were Utilized in ED Operations Research
3.4.4 What Measurements and KPIs Were Used?
3.4.5 What Were the Findings
3.4.6 Shortcoming and Deficiencies that Were Addressed
3.4.7 Themes Were Introduced in the ED Operations Research
3.4.8 How Was the Research Categorized
3.5 Discussion
3.5.1 Emergency System Problems
3.5.2 Emergency System Tools
3.5.3 Emergency System Approaches
3.5.4 Emergency System KPIs
3.5.5 Emergency System Expected Results

3.5.6 Emergency System Deficiency and Shortcoming
3.6 Conclusion
3.7 Future Work
References
4 Ambulance Transfer and Emergency Department Processing: Modelling and Simulation
4.1 Introduction
4.2 Background
4.3 Material and Methods
4.3.1 Value of Data
4.3.2 ED KPIs and Performance Model
4.4 Result
4.4.1 The Survey
4.4.2 Ambulance Transfer
4.4.3 ED Processing
4.5 Discussion
4.6 Conclusion
References
5 Conclusion
5.1 Conclusion
5.2 Future Research Directions
5.3 Research Recommendations
5.3.1 Other Specific Recommendations
References

Appendix Data Extraction of Chapter 3
References

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