001432540 000__ 07099cam\a22006491i\4500
001432540 001__ 1432540
001432540 003__ OCoLC
001432540 005__ 20230309003448.0
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001432540 008__ 200916s2021\\\\sz\a\\\\ob\\\\001\0\eng\d
001432540 019__ $$a1202743805$$a1204141247$$a1228844221
001432540 020__ $$a9783030584269$$q(electronic bk.)
001432540 020__ $$a3030584267$$qelectronic book
001432540 020__ $$z9783030584252$$qhardcover
001432540 020__ $$z3030584259
001432540 0247_ $$a10.1007/978-3-030-58426-9$$2doi
001432540 035__ $$aSP(OCoLC)1222783349
001432540 040__ $$aUKMGB$$beng$$erda$$epn$$cUKMGB$$dOCLCO$$dUKAHL$$dOCLCF$$dYDXIT$$dOCLCO$$dN$T$$dGW5XE$$dYDX$$dEBLCP$$dUPM$$dOCL$$dOCLCO$$dOCLCQ
001432540 049__ $$aISEA
001432540 050_4 $$aHG8075$$b.N53 2021
001432540 08204 $$a368/.00285$$223
001432540 1001_ $$aNicoletti, Bernardo,$$eauthor.
001432540 24510 $$aInsurance 4.0 :$$bbenefits and challenges of digital transformation /$$cBernardo Nicoletti.
001432540 264_1 $$aCham, Switzerland :$$bPalgrave Macmillan,$$c[2021]
001432540 300__ $$a1 online resource (xxiii, 528 pages) :$$billustrations (black and white).
001432540 336__ $$atext$$btxt$$2rdacontent
001432540 337__ $$acomputer$$bc$$2rdamedia
001432540 338__ $$aonline resource$$bcr$$2rdacarrier
001432540 347__ $$atext file
001432540 347__ $$bPDF
001432540 4901_ $$aPalgrave studies in financial services technology
001432540 500__ $$a1.Introduction.- 2.Industry 4.0 and Insurance 4.0.- 3.Business Model Canvas and Insurance 4.0.- 4.Propositions of Value for the Customer in Insurance 4.0.- 5.Proximity to the Customer in Insurance 4.0.- 6.Partition of the Customers in Insurance 4.0.- 7.Place or Channels in Insurance 4.0.- 8.Platforms for Insurance 4.0.- 9.Processes in insurance 4.0.- 10.Persons in insurance 4.0.- 11.Partnerships in insurance 4.0.- 12.Pricing in Insurance 4.0.- 13.Payments for Costs and Investments in Insurance 4.0.- 14.Insurance 4.0 and Digital Transformation.- 15.Future of Insurance 4.0 and Insurtech.- 16.Conclusions.
001432540 504__ $$aIncludes bibliographical references and index.
001432540 5050_ $$aIntro -- Foreword -- Contents -- Abbreviations -- List of Figures -- List of Tables -- 1 Introduction -- 2 Industry 4.0 and Insurance 4.0 -- Introduction -- Industry 4.0 -- Main Components -- Soft -- Hard -- Significant Challenges -- Insurance 4.0 -- Insurance World -- First Industrial Revolution. Insurance 1.0 -- Second Industrial Revolution. Insurance 2.0 -- Third Industrial Revolution. Insurance 3.0 -- Fourth Industrial Revolution: Insurance 4.0 -- Insurance 4.0 Model -- Cybernetics -- Communication -- Control -- Cooperation -- Connection -- Cognition -- Coordination -- Conclusions
001432540 5058_ $$a3 Business Model Canvas and Insurance 4.0 -- Introduction -- Business Model Literature -- Business Model Canvas-Structure and Components -- Value Propositions -- Customer Proximity -- Customer Partitions -- Place or Channels -- Platforms and Resources -- Essential Processes and Activities -- Partnerships and Collaboration -- Pricing and Revenues -- Payments for Costs and Investments -- Business Models, Strategy, and Competitive Advantage -- Application of the Model to the Insurance Industry -- Competitive Advantages -- Conclusions -- 4 Propositions of Value for the Customer in Insurance 4.0
001432540 5058_ $$aIntroduction -- Insurance 4.0 and Value Network -- Empowerment of Customers -- Benefits and Challenges in Insurance 4.0 -- Loss Control -- Behavioral Change -- Risk Selection -- Shared Economy -- New Products to Add Value -- New Insurance Products Developed Based on the Technologies Used -- New Products Based on the Objectives -- On-Demand Insurance -- Usage-Based Insurance (UBI) -- Peer-to-Peer Insurance -- Cyber Insurance -- Parametric Insurance -- Business Interruptions Insurance -- Other Services -- Unit-Linked -- Conclusions -- 5 Proximity to the Customer in Insurance 4.0 -- Introduction
001432540 5058_ $$aValue Proposition and Customer Proximity -- Customer Engagement -- Claims -- Consultant -- Customer Relationships Management 4.0 -- Direct Interaction of Insurance with Customers -- Customer Proximity Center -- The Evolution of the Call Center -- Model of the Characteristics of a Call Center Based on the Strategy of the Organization -- Persons -- Processes -- Structure -- Technology -- Assessing the Quality in a Call Center -- The Future of the Call Centers -- Conclusions -- 6 Partition of the Customers in Insurance 4.0 -- Introduction -- Customer Partition -- Millennials
001432540 5058_ $$aThe Impact of Technology -- Conclusions -- 7 Place or Channels in Insurance 4.0 -- Introduction -- Insurance 4.0 and Distribution -- Choice of the Channel for the Distribution of Insurance Products -- Direct Digital Channels -- Online Intermediaries for Insurance 4.0 -- Price Comparison Websites -- Value Comparison Websites -- Digital Brokers -- An Overview of the Italian Market -- The New Distribution Regulation: IDD-Insurance Distribution Directive -- Conclusions -- 8 Platforms for Insurance 4.0 -- Introduction -- Classification of the Platforms -- Architecture for the Platforms
001432540 506__ $$aAccess limited to authorized users.
001432540 520__ $$aIndustry 4.0 has spread globally since its inception in 2011, now encompassing many sectors, including its diffusion in the field of financial services. By combining information technology and automation, it is now canvassing the insurance sector, which is in dire need of digital transformation. This book presents a business model of Insurance 4.0 by detailing its implementation in processes, platforms, persons, and partnerships of the insurance companies alongside looking at future developments. Filled with business cases in insurance companies and financial services, this book will be of interest to those academics and researchers of insurance, financial technology, and digital transformation, alongside executives and managers of insurance companies. Bernardo Nicoletti is a Professor of Operations Management at Temple University, Rome, Italy. He also provides consultancy advice and coaching in Europe, Middle East, and Asia on ICT strategy, process improvement, and financial services. In his research, Bernardo has been particularly active in the application of the agile method and its tools to a variety of industries. He has authored 30 books on management and published 250 articles in domestic and international journals. He frequently speaks at international conferences.
001432540 588__ $$aDescription based on online resource; title from digital title page (viewed on January 15, 2021).
001432540 650_0 $$aInsurance.
001432540 650_0 $$aInsurance$$xTechnological innovations.
001432540 650_0 $$aInsurance$$xData processing.
001432540 650_6 $$aAssurance.
001432540 650_6 $$aAssurance$$xInnovations.
001432540 650_6 $$aAssurance$$xInformatique.
001432540 655_0 $$aElectronic books.
001432540 77608 $$iPrint version:$$z9783030584252
001432540 830_0 $$aPalgrave studies in financial services technology.
001432540 852__ $$bebk
001432540 85640 $$3Springer Nature$$uhttps://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-58426-9$$zOnline Access$$91397441.1
001432540 909CO $$ooai:library.usi.edu:1432540$$pGLOBAL_SET
001432540 980__ $$aBIB
001432540 980__ $$aEBOOK
001432540 982__ $$aEbook
001432540 983__ $$aOnline
001432540 994__ $$a92$$bISE