Measurement of facilities management performance in Ghana's public hospitals / Daniel Amos, Cheong Peng Au-Yong, Zairul Nisham Musa.
Amos, Daniel, author.; Au-Yong, Cheong Peng, author.; Musa, Zairul Nisham, author.
2021
RA991.G4
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Title Measurement of facilities management performance in Ghana's public hospitals / Daniel Amos, Cheong Peng Au-Yong, Zairul Nisham Musa.
Author Amos, Daniel, author.
ISBN 9789813343320 (electronic bk.)
981334332X (electronic bk.)
9813343311
9789813343313
DOI https://doi.org/10.1007/978-981-33-4332-0
Published Singapore : Springer, [2021]
Language English
Description 1 online resource (129 pages) : illustrations
Item Number 10.1007/978-981-33-4332-0 doi
Call Number RA991.G4
Dewey Decimal Classification 362.11068
Summary This book presents the concept of healthcare facilities management performance measurement (HCFMPM) using Ghana as a case study. It set forth in-depth theoretical and empirical underpinnings of performance measurement concepts for hospital facilities services, with the view to demonstrate critical performance dimensions to improve FM contributions and added value to healthcare delivery. The research approach adopted is mixed method encompassing qualitative interviews in case study setting and a questionnaire survey of sampled hospitals in Ghana. The book presents a number of useful tables, graphs as well as a pedagogic illustration of statistical analysis which are useful in understanding the concepts under reference. It develops a structural equation model for performance measurement of FM services. The book is of relevance to healthcare managers, facilities management practitioners and academics towards measuring and improving FM performance in hospitals. Although the data used in the analysis is based on the case study country Ghana, the result is by extension useful to several developing countries faced with the challenge to improve FM services delivery in public hospitals as well as other facilities management sectors.
Bibliography, etc. Note Includes bibliographical references.
Access Note Access limited to authorized users.
Digital File Characteristics text file
PDF
Source of Description Description based on print version record.
Added Author Au-Yong, Cheong Peng, author.
Musa, Zairul Nisham, author.
Series Management in the built environment.
Available in Other Form Measurement of Facilities Management Performance in Ghana's Public Hospitals.
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Introduction
The concept of Facilities Management
Performance Measurement Literature Review
Research Methodology
Findings and Discussions
Conculsions.

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