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Table of Contents
Intro
: Acknowledgements
: Contents
: Notes on Contributors
: List of Figures
: List of Tables
: List of Boxes
Part I Introduction and Definitions of Co-Production
1 User and Community Co-production of Public Services and Outcomes-A Map of the Current State of Play
Introduction
Structure of the Handbook
Definitions
Disciplinary Roots of Co-production
Different Perspectives on Co-production
Co-commissioning of Public Services and Outcomes
Co-design of Public Services and Outcomes
Co-delivery of Public Services and Outcomes
Co-assessment of Public Services and Outcomes
Implementing and Scaling Co-production in Public Service Organisations and Systems
Governance of Co-production
Future Research Agenda
References
2 User and Community Co-production of Public Value
Introduction
Definitions of User and Community Co-production
Co-production as a Pathway to Public Value
Co-production as Citizen Voice and Citizen Action: The Four Co's
Change Management of Co-production: The Co-production Star Model
Step 1: Map It!
Step 2: Focus It!
Step 3: People It!
Step 4: Market It!
Step 5: Grow It!
Case Study: Implementing the Co-production Star in Jobcenter MainArbeit, Germany
Summary
References
Part II Disciplinary Roots of Co-production
3 Co-production in Political Science and Public Administration
Co-production in Political Science and Public Administration
Origins
Surge and Decline in Co-production Research
Surge
Decline
Extending the Co-production Concept
Participants in Co-production
Phases or Stages of the Service Cycle Included in Co-production
A Resurgence of Interest: Co-production in Political Science and Public Administration
Conclusion: Co-production in Political Science and Public Administration
References
4 The Political Economy Foundations of Co-production
What Is Co-production (Co-P)?
Collective Co-production
Team Production Theory and CoP(C)
Individual Co-production CoP(I)
Conclusions
References
5 How to Work More Inclusively with 'The People It's About' to Foster More Inclusive Outcomes: A Behavioural Insight and Behavioural Design Perspective on Co-production
Hidden Barriers to Inclusive Co-production
Common Challenges
The Human Mind and Behavioural Insights
The Speech Bubble Intervention
Inclusive Co-production as a Motivated Happening
Keep Focus on the People in the Entire Process
Inclusive Co-production as Informed Experiments
Empirical Example of Informed Experiments
Inclusive Co-production as a Facilitated Design Process
Engage the People to Observe and Identify Patterns
Inclusive Kick Off to Motivate for Change Instead of Motivating for Co-production
Mitigate Unconscious Bias Throughout the Process
: Acknowledgements
: Contents
: Notes on Contributors
: List of Figures
: List of Tables
: List of Boxes
Part I Introduction and Definitions of Co-Production
1 User and Community Co-production of Public Services and Outcomes-A Map of the Current State of Play
Introduction
Structure of the Handbook
Definitions
Disciplinary Roots of Co-production
Different Perspectives on Co-production
Co-commissioning of Public Services and Outcomes
Co-design of Public Services and Outcomes
Co-delivery of Public Services and Outcomes
Co-assessment of Public Services and Outcomes
Implementing and Scaling Co-production in Public Service Organisations and Systems
Governance of Co-production
Future Research Agenda
References
2 User and Community Co-production of Public Value
Introduction
Definitions of User and Community Co-production
Co-production as a Pathway to Public Value
Co-production as Citizen Voice and Citizen Action: The Four Co's
Change Management of Co-production: The Co-production Star Model
Step 1: Map It!
Step 2: Focus It!
Step 3: People It!
Step 4: Market It!
Step 5: Grow It!
Case Study: Implementing the Co-production Star in Jobcenter MainArbeit, Germany
Summary
References
Part II Disciplinary Roots of Co-production
3 Co-production in Political Science and Public Administration
Co-production in Political Science and Public Administration
Origins
Surge and Decline in Co-production Research
Surge
Decline
Extending the Co-production Concept
Participants in Co-production
Phases or Stages of the Service Cycle Included in Co-production
A Resurgence of Interest: Co-production in Political Science and Public Administration
Conclusion: Co-production in Political Science and Public Administration
References
4 The Political Economy Foundations of Co-production
What Is Co-production (Co-P)?
Collective Co-production
Team Production Theory and CoP(C)
Individual Co-production CoP(I)
Conclusions
References
5 How to Work More Inclusively with 'The People It's About' to Foster More Inclusive Outcomes: A Behavioural Insight and Behavioural Design Perspective on Co-production
Hidden Barriers to Inclusive Co-production
Common Challenges
The Human Mind and Behavioural Insights
The Speech Bubble Intervention
Inclusive Co-production as a Motivated Happening
Keep Focus on the People in the Entire Process
Inclusive Co-production as Informed Experiments
Empirical Example of Informed Experiments
Inclusive Co-production as a Facilitated Design Process
Engage the People to Observe and Identify Patterns
Inclusive Kick Off to Motivate for Change Instead of Motivating for Co-production
Mitigate Unconscious Bias Throughout the Process