The Palgrave handbook of co-production of public services and outcomes / Elke Loeffler, Tony Bovaird, editors.
Loeffler, Elke, editor.; Bovaird, A. G., editor.
2021
HV41
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Title The Palgrave handbook of co-production of public services and outcomes / Elke Loeffler, Tony Bovaird, editors.
ISBN 9783030537050 (electronic bk.)
3030537056 (electronic bk.)
9783030537043 (print)
3030537048 (print)
DOI https://doi.org/10.1007/978-3-030-53705-0
Published Cham : Palgrave Macmillan, [2021]
Language English
Description 1 online resource (726 pages)
Other Standard Identifiers 10.1007/978-3-030-53705-0 doi
Call Number HV41
Dewey Decimal Classification 361
Summary This Handbook provides a comprehensive and authoritative account of the movement towards co-production of public services and outcomes, a topic which has recently become one of the most intensely debated in public management and administration, both in practice and in the academic literature. It explores in depth the processes of co-commissioning, co-design, co-delivery and co-assessment as major approaches to co-production through citizen voice and citizen action and as key mechanisms in the co-creation of public value. The key debates in the field are fully explored in chapters from over 50 eminent authors in the field, who examine the roots of co-production in the social sciences, the growth of co-production in policy and practice, its implementation and management in the public domain, and its governance, including its negative aspects (the dark side of co-production). A final section discusses different aspects of the future research agenda for co-production. Elke Loeffler is Senior Lecturer at the University of Strathclyde, Scotland, and Director of the non-profit organization Governance International. Tony Bovaird is Emeritus Professor of Public Management and Policy at the University of Birmingham, UK, and Chief Executive of Governance International.
Note Includes index.
Access Note Access limited to authorized users.
Source of Description Description based on print version record.
Added Author Loeffler, Elke, editor.
Bovaird, A. G., editor.
Available in Other Form Palgrave Handbook of Co-Production of Public Services and Outcomes.
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
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Intro
: Acknowledgements
: Contents
: Notes on Contributors
: List of Figures
: List of Tables
: List of Boxes
Part I Introduction and Definitions of Co-Production
1 User and Community Co-production of Public Services and Outcomes-A Map of the Current State of Play
Introduction
Structure of the Handbook
Definitions
Disciplinary Roots of Co-production
Different Perspectives on Co-production
Co-commissioning of Public Services and Outcomes
Co-design of Public Services and Outcomes
Co-delivery of Public Services and Outcomes

Co-assessment of Public Services and Outcomes
Implementing and Scaling Co-production in Public Service Organisations and Systems
Governance of Co-production
Future Research Agenda
References
2 User and Community Co-production of Public Value
Introduction
Definitions of User and Community Co-production
Co-production as a Pathway to Public Value
Co-production as Citizen Voice and Citizen Action: The Four Co's
Change Management of Co-production: The Co-production Star Model
Step 1: Map It!
Step 2: Focus It!
Step 3: People It!
Step 4: Market It!

Step 5: Grow It!
Case Study: Implementing the Co-production Star in Jobcenter MainArbeit, Germany
Summary
References
Part II Disciplinary Roots of Co-production
3 Co-production in Political Science and Public Administration
Co-production in Political Science and Public Administration
Origins
Surge and Decline in Co-production Research
Surge
Decline
Extending the Co-production Concept
Participants in Co-production
Phases or Stages of the Service Cycle Included in Co-production

A Resurgence of Interest: Co-production in Political Science and Public Administration
Conclusion: Co-production in Political Science and Public Administration
References
4 The Political Economy Foundations of Co-production
What Is Co-production (Co-P)?
Collective Co-production
Team Production Theory and CoP(C)
Individual Co-production CoP(I)
Conclusions
References
5 How to Work More Inclusively with 'The People It's About' to Foster More Inclusive Outcomes: A Behavioural Insight and Behavioural Design Perspective on Co-production

Hidden Barriers to Inclusive Co-production
Common Challenges
The Human Mind and Behavioural Insights
The Speech Bubble Intervention
Inclusive Co-production as a Motivated Happening
Keep Focus on the People in the Entire Process
Inclusive Co-production as Informed Experiments
Empirical Example of Informed Experiments
Inclusive Co-production as a Facilitated Design Process
Engage the People to Observe and Identify Patterns
Inclusive Kick Off to Motivate for Change Instead of Motivating for Co-production
Mitigate Unconscious Bias Throughout the Process

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