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001433201 001__ 1433201
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001433201 020__ $$a9781484263617$$q(electronic bk.)
001433201 020__ $$a1484263618$$q(electronic bk.)
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001433201 0247_ $$a10.1007/978-1-4842-6361-7$$2doi
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001433201 050_4 $$aT58.64
001433201 08204 $$a004.068$$223
001433201 1001_ $$aKaiser, Abhinav Krishna,$$eauthor.
001433201 24510 $$aBecome ITIL® 4 Foundation certified in 7 days :$$bunderstand and prepare for the ITIL Foundation exam with real-life examples /$$cAbhinav Krishna Kaiser.
001433201 250__ $$aSecond edition.
001433201 264_1 $$a[Berkeley] :$$bApress,$$c[2021.
001433201 300__ $$a1 online resource
001433201 336__ $$atext$$btxt$$2rdacontent
001433201 337__ $$acomputer$$bc$$2rdamedia
001433201 338__ $$aonline resource$$bcr$$2rdacarrier
001433201 347__ $$atext file
001433201 504__ $$aIncludes bibliographical references and index.
001433201 5050_ $$aDay 1 -- Chapter 1: Introduction to the New ITIL -- Chapter 2: Brief Overview of DevOps -- Day 2 -- Chapter 3: ITIL 101: Concepts and Core Foundation -- Chapter 4: Holistic Approach to Service Management: Four Dimensions -- Day 3 -- Chapter 5A: Value Creation with Service Value System -- Chapter 5B: Influencing through Guiding Principles -- Chapter 6: ITIL's Management of Practices -- Day 4 -- Chapter 7: Practices to Manage Stakeholders -- Chapter 8: Practices to Enable Service Support -- Chapter 9: Continual Improvement -- Day 5 -- Chapter 10: Practices to Manage Operations -- Day 6 -- Chapter 11: Practices to Manage Changes -- Chapter 12: Practices to Manage Releases -- Day 7 -- Chapter 13: The Service Desk -- Chapter 14: Tips and Tricks for Taking the ITIL Exam -- Appendix A: Answers to Knowledge Checks.-
001433201 506__ $$aAccess limited to authorized users.
001433201 520__ $$aUse this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples. By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam. You will: Know the basics of ITIL as you prepare for the ITIL Foundation certification exam Understand ITIL through examples Be aware of ITIL's relevance to DevOps and DevOps concepts.
001433201 542__ $$f© Copyright 2021 Abhinav Krishna Kaiser.$$g2021
001433201 588__ $$a5880 Online resource; title from PDF title page (SpringerLink, viewed February 10, 2021).
001433201 650_0 $$aITIL (Information technology management standard)$$xExaminations$$vStudy guides.
001433201 650_0 $$aInformation technology$$xManagement$$xExaminations$$vStudy guides.
001433201 650_6 $$aITIL (Norme)$$xExamens$$vGuides de l'étudiant.
001433201 650_6 $$aTechnologie de l'information$$xGestion$$xExamens$$vGuides de l'étudiant.
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001433201 655_7 $$aGuides de l'étudiant.$$2rvmgf
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001433201 77608 $$iPrint version: $$z9781484263600
001433201 77608 $$iPrint version: $$z9781484263624
001433201 852__ $$bebk
001433201 85640 $$3Springer Nature$$uhttps://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-1-4842-6361-7$$zOnline Access$$91397441.1
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001433201 980__ $$aBIB
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001433201 982__ $$aEbook
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