001433459 000__ 04636cam\a22006011i\4500
001433459 001__ 1433459
001433459 003__ OCoLC
001433459 005__ 20230309003607.0
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001433459 007__ cr\un\nnnunnun
001433459 008__ 201020s2021\\\\sz\a\\\\ob\\\\001\0\eng\d
001433459 019__ $$a1225068482$$a1225546015$$a1230736949$$a1237485333$$a1238203049
001433459 020__ $$a9783030540845$$q(electronic bk.)
001433459 020__ $$a3030540847$$q(electronic bk.)
001433459 020__ $$z9783030540838 (hbk.)
001433459 020__ $$z3030540839
001433459 0247_ $$a10.1007/978-3-030-54084-5$$2doi
001433459 035__ $$aSP(OCoLC)1230970399
001433459 040__ $$aUKMGB$$beng$$erda$$epn$$cUKMGB$$dOCLCO$$dN$T$$dOCLCF$$dCNO$$dGW5XE$$dOCLCO$$dDCT$$dYDX$$dEBLCP$$dHTM$$dSFB$$dOCL$$dOCLCO$$dOCLCQ
001433459 049__ $$aISEA
001433459 050_4 $$aJF1525.A8
001433459 050_4 $$aK487.P65$$bJ44 2021eb
001433459 08204 $$a351.028563$$223
001433459 1001_ $$aJeffares, Stephen,$$eauthor.
001433459 24514 $$aThe virtual public servant :$$bartificial intelligence and frontline work /$$cStephen Jeffares.
001433459 264_1 $$aCham, Switzerland :$$bPalgrave Macmillan,$$c[2021]
001433459 300__ $$a1 online resource (xv, 274 pages) :$$billustrations (some color)
001433459 336__ $$atext$$btxt$$2rdacontent
001433459 337__ $$acomputer$$bc$$2rdamedia
001433459 338__ $$aonline resource$$bcr$$2rdacarrier
001433459 347__ $$atext file$$bPDF$$2rda
001433459 504__ $$aIncludes bibliographical references and index.
001433459 5050_ $$a1. Artificial and Intelligence and Frontline Public Service -- 2. Control, Cost, Convenience and Connection, Four Problems for AI and Public Service -- 3. AI, Public Service and Research Methodology -- 4. Position Closed: The Disappearance and Datafication of Face-to-Face Public Service -- 5. Can I speak to a human? Automating Remote Contact in Frontline Public Service -- 6. The Non-Public Encounter: Self-Service and the Ephemoralisation of Public Service -- 7. The Management of Social Media in Frontline Public Service -- 8. Robots and Virtual Agents in Frontline Public Service -- 9. The Virtual Public Servant Fantasy -- 10. The Virtual Public Servant: Three Futures. A Q Study.
001433459 506__ $$aAccess limited to authorized users.
001433459 520__ $$aWith recent advances and investment in artificial intelligence, are we on the verge of introducing virtual public servants? Governments around the world are rapidly deploying robots and virtual agents in healthcare, education, local government, social care, and criminal justice. These advances not only promise unprecedented levels of control and convenience at a reduced cost but also claim to connect, to empathise, and to build trust. This book documents howafter decades of designing out costly face to face transactions, investment in call centres, and incentivising citizens to self-servicethe tech industry is promising to re-humanise our frontline public services. It breaks out of disciplinary silos and moves us on from the polarised hype vs. fear discussion on the future of work. It does so through in-depth Q-methodology interviews with a wide range of frontline public servants, from doctors to librarians, from social workers to school receptionists, and from police officers to call handlers. The first of its kind, this book should be of interest across the social sciences and to anyone concerned with how recent measures to digitise and automate our services are paving the way for the development of full-blown AI in frontline work. Stephen Jeffares is Senior Lecturer, School of Government at the University of Birmingham, UK, where, as a director of doctoral research for social sciences and co-director of INLOGOV's Public Management and Leadership programme, he combines his interest in methods, technology and public service. His previous books are Hybrid Governance in European Cities(with Chris Skelcher and Helen Sullivan) and Interpreting Hashtag Politics. .
001433459 588__ $$aOnline resource; title from PDF title page (SpringerLink, viewed February 23, 2021).
001433459 650_0 $$aPublic administration$$xAutomation.
001433459 650_0 $$aHuman services$$xAutomation.
001433459 650_0 $$aPublic administration$$xData processing.
001433459 650_0 $$aHuman services$$xData processing.
001433459 650_0 $$aArtificial intelligence.
001433459 650_6 $$aServices sociaux$$xAutomatisation.
001433459 650_6 $$aAdministration publique (Science)$$xInformatique.
001433459 650_6 $$aServices sociaux$$xInformatique.
001433459 650_6 $$aIntelligence artificielle.
001433459 655_0 $$aElectronic books.
001433459 77608 $$iPrint version:$$z9783030540838
001433459 852__ $$bebk
001433459 85640 $$3Springer Nature$$uhttps://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-54084-5$$zOnline Access$$91397441.1
001433459 909CO $$ooai:library.usi.edu:1433459$$pGLOBAL_SET
001433459 980__ $$aBIB
001433459 980__ $$aEBOOK
001433459 982__ $$aEbook
001433459 983__ $$aOnline
001433459 994__ $$a92$$bISE