TY  - GEN
N2  - Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
DO  - 10.1007/978-3-030-57694-3
DO  - doi
AB  - Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
T1  - Service excellence in tourism and hospitality :insights from Asia /
AU  - Thirumaran, K.
AU  - Klimkeit, Dirk,
AU  - Tang, Chun Meng,
CN  - HF5415.5
ID  - 1433516
KW  - Customer services
KW  - Tourism
KW  - Hospitality
KW  - Service à la clientèle
KW  - Hospitalité
SN  - 9783030576943
SN  - 3030576949
TI  - Service excellence in tourism and hospitality :insights from Asia /
LK  - https://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-57694-3
UR  - https://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-57694-3
ER  -