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001433516 001__ 1433516
001433516 003__ OCoLC
001433516 005__ 20230309003610.0
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001433516 019__ $$a1235592148$$a1238202765
001433516 020__ $$a9783030576943$$q(electronic bk.)
001433516 020__ $$a3030576949$$q(electronic bk.)
001433516 020__ $$z3030576930
001433516 020__ $$z9783030576936
001433516 0247_ $$a10.1007/978-3-030-57694-3$$2doi
001433516 035__ $$aSP(OCoLC)1232257107
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001433516 043__ $$aa------
001433516 049__ $$aISEA
001433516 050_4 $$aHF5415.5
001433516 08204 $$a658.8/12$$223
001433516 24500 $$aService excellence in tourism and hospitality :$$binsights from Asia /$$cK. Thurimaran, Dirk Klimkeit, Chun Meng Tang, editors.
001433516 264_1 $$aCham :$$bSpringer,$$c[2021]
001433516 300__ $$a1 online resource
001433516 336__ $$atext$$btxt$$2rdacontent
001433516 337__ $$acomputer$$bc$$2rdamedia
001433516 338__ $$aonline resource$$bcr$$2rdacarrier
001433516 347__ $$bPDF
001433516 347__ $$atext file
001433516 4901_ $$aTourism, hospitality & event management,$$x2510-4993
001433516 506__ $$aAccess limited to authorized users.
001433516 520__ $$aService operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
001433516 588__ $$aOnline resource; title from PDF title page (SpringerLink, viewed March 11, 2021).
001433516 650_0 $$aCustomer services$$zAsia.
001433516 650_0 $$aTourism$$zAsia.
001433516 650_0 $$aHospitality$$zAsia.
001433516 650_6 $$aService à la clientèle$$zAsie.
001433516 650_6 $$aHospitalité$$zAsie.
001433516 655_0 $$aElectronic books.
001433516 7001_ $$aThirumaran, K.$$c(Tourism and hospitality scholar),$$eeditor.
001433516 7001_ $$aKlimkeit, Dirk,$$eeditor.
001433516 7001_ $$aTang, Chun Meng,$$eeditor.
001433516 77608 $$iPrint version:$$z3030576930$$z9783030576936$$w(OCoLC)1178897739
001433516 830_0 $$aTourism, hospitality & event management.$$x2510-4993
001433516 852__ $$bebk
001433516 85640 $$3Springer Nature$$uhttps://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-57694-3$$zOnline Access$$91397441.1
001433516 909CO $$ooai:library.usi.edu:1433516$$pGLOBAL_SET
001433516 980__ $$aBIB
001433516 980__ $$aEBOOK
001433516 982__ $$aEbook
001433516 983__ $$aOnline
001433516 994__ $$a92$$bISE