@article{1433621,
      recid = {1433621},
      author = {Biondi, Massimo, and Pasquini, Massimo, and Tarsitani,  Lorenzo,},
      title = {Empathy, normalization and de-escalation : management of  the agitated patient in emergency and critical situations  /},
      pages = {1 online resource},
      abstract = {This book describes theory and techniques of empathic  communication, normalization and de-escalation procedures  for the management of aggressive or violent patients in  clinical critical settings. Consisting of 9 chapters, it  discusses in detail the self-regulation of empathy in  potential dangerous interactions, as well as common  mistakes and nonprofessional reactions. It also explores  the basic concept of neurobiology of violence and  aggression behaviour, such as brain circuitry and  neuromodulators, and other rapid tranquillization  guidelines. The final chapter focuses on the crucial topics  of post-aggression debriefing. Based on the clinical  experience of the editors and authors, who work in  emergency psychiatry settings, the book offers practical  key expressions to promote a normalization talk, to calm  agitated individuals, and to prevent crises both for  psychiatric patients and people without mental disorders.  It is a useful tool to help readers gain confidence as  mediators in critical circumstances and will be of interest  for a wide range of practitioners in healthcare settings,  from psychiatrists and psychologists, to nurses and other  healthcare workers.},
      url = {http://library.usi.edu/record/1433621},
      doi = {https://doi.org/10.1007/978-3-030-65106-0},
}