Chatbot research and design : 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020, Revised selected papers / Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg (eds.)
CONVERSATIONS (Workshop) (4th : 2020 : Online); Følstad, Asbjørn.; Araujo, Theo.; Papadopoulos, Symeon.; Law, Lai-Chong.; Luger, Ewa.; Goodwin, Morten.; Brandtzaeg, Petter Bae.
2021
QA76.9.U83
Available Online

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Title Chatbot research and design : 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020, Revised selected papers / Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg (eds.)
Meeting Name CONVERSATIONS (Workshop) (4th : 2020 : Online)
ISBN 9783030682880 (electronic bk.)
3030682889 (electronic bk.)
9783030682873
3030682870
DOI https://doi.org/10.1007/978-3-030-68288-0
Publication Details Cham : Springer, 2021.
Language English
Description 1 online resource (226 pages)
Item Number 10.1007/978-3-030-68288-0 doi
Call Number QA76.9.U83
Dewey Decimal Classification 005.4/37
Summary This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic. The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.
Note Includes author index.
Access Note Access limited to authorized users.
Digital File Characteristics text file
PDF
Source of Description Online resource; title from PDF title page (SpringerLink, viewed March 16, 2021).
Added Author Følstad, Asbjørn.
Araujo, Theo.
Papadopoulos, Symeon.
Law, Lai-Chong.
Luger, Ewa.
Goodwin, Morten.
Brandtzaeg, Petter Bae.
Series Lecture notes in computer science ; 12604.
LNCS sublibrary. SL 3, Information systems and applications, incl. Internet/Web, and HCI.
Available in Other Form Chatbot Research and Design.
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
All Resources
Chatbot UX and User Perceptions
Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer
Too Informal? How a Chatbot's Communication Style Affects Brand Attitude and Quality of Interaction
User Perception of Text-Based Chatbot Personality
The Ontological Classification of Conversational Agents. An Adaptation of Piaget's Equilibration Theory
Show, Don't Tell. Reflections on the Design of Multi-modal Conversational Interfaces
Social and Relational Chatbots
Questions to Loving a Chatbot: Are People Willing to Self-Disclose to a Chatbot
"I'm Here for You": Can Social Chatbots Truly Support Their Users? A Literature Review
Grätzelbot: Social Companion Technology for Community Building among University Freshmen
Chatbot Applications
Heuristic Evaluation of COVID-19 Chatbots
Go to Chapter X to Explore Interactive Narrative on Smart Assistants
Conversational Agents to Promote Children's Verbal Communication Skills
Chatbots for Customer Service
More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services
Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers
Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys.

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