@article{1433848,
      note = {Includes author index.},
      author = {Følstad, Asbjørn. and Araujo, Theo. and Papadopoulos,  Symeon. and Law, Lai-Chong. and Luger, Ewa. and Goodwin,  Morten. and Brandtzaeg, Petter Bae.},
      url = {http://library.usi.edu/record/1433848},
      title = {Chatbot research and design : 4th International Workshop,  CONVERSATIONS 2020, Virtual Event, November 23-24, 2020,  Revised selected papers /. CONVERSATIONS (Workshop)},
      publisher = {Springer,},
      abstract = {This book constitutes the proceedings of the 4th  International Workshop on Chatbot Research and Design,  CONVERSATIONS 2020, which was held during November 23-24,  2020, hosted by the University of Amsterdam. The conference  was planned to take place in Amsterdam, The Netherlands,  but changed to an online format due to the COVID-19  pandemic. The 14 papers included in this volume were  carefully reviewed and selected from a total of 36  submissions. The papers in the proceedings are structured  in four topical groups: Chatbot UX and user perceptions,  social and relational chatbots, chatbot applications, and  chatbots for customer service. The papers provide new  knowledge through empirical, theoretical, or design  contributions.},
      doi = {https://doi.org/10.1007/978-3-030-68288-0},
      recid = {1433848},
      pages = {1 online resource (226 pages)},
      address = {Cham :},
      year = {2021},
}