@article{1434034,
      author = {Lee, Jungwoo, and Han, Spring H.,},
      url = {http://library.usi.edu/record/1434034},
      title = {The future of service post-COVID-19 pandemic., Volume 2,:  Transformation of services marketing /},
      abstract = {This book adds to the discussion from Volume 1 by  providing insights and stimulating new thinking about the  changing nature of services and marketing, service work and  workers, and service experiences during and after the  COVID-19 pandemic in 2020, particularly focusing on  services marketing. This book serves as a useful resource  for business practitioners and academics in the areas of  service management and marketing responses during a  pandemic. Each chapter deals with specific current issues  within these industries due to COVID-19 and issues that  will come up post-pandemic. As COVID-19 is expected to  change the service practice and promote the utilization of  novel methods, such as untact marketing, untact service,  telecommuting, alternative work arrangements, job crafting,  and new work skills, a range of examples and cases are  provided to elaborate on applying these emerging new  concepts within the service sector.},
      doi = {https://doi.org/10.1007/978-981-33-4134-0},
      recid = {1434034},
      pages = {1 online resource (269 pages)},
}