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001434034 001__ 1434034
001434034 003__ OCoLC
001434034 005__ 20230309003706.0
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001434034 019__ $$a1237630963$$a1244119352$$a1249943658
001434034 020__ $$a9789813341340$$q(electronic bk.)
001434034 020__ $$a9813341343$$q(electronic bk.)
001434034 020__ $$z9789813341333
001434034 020__ $$z9813341335
001434034 0247_ $$a10.1007/978-981-33-4134-0$$2doi
001434034 035__ $$aSP(OCoLC)1237865424
001434034 040__ $$aEBLCP$$beng$$erda$$epn$$cEBLCP$$dN$T$$dYDXIT$$dOCLCO$$dGW5XE$$dYDX$$dDCT$$dOCLCF$$dLEATE$$dUKAHL$$dOCLCQ$$dOCLCO$$dOCLCQ
001434034 049__ $$aISEA
001434034 050_4 $$aHD9980.5$$b.L44 2021
001434034 08204 $$a658$$223
001434034 24504 $$aThe future of service post-COVID-19 pandemic.$$nVolume 2,$$pTransformation of services marketing /$$cJungwoo Lee, Spring H. Han, editors.
001434034 24630 $$aTransformation of services marketing
001434034 264_1 $$aSingapore :$$bSpringer,$$c[2021]
001434034 300__ $$a1 online resource (269 pages)
001434034 336__ $$atext$$btxt$$2rdacontent
001434034 337__ $$acomputer$$bc$$2rdamedia
001434034 338__ $$aonline resource$$bcr$$2rdacarrier
001434034 347__ $$atext file
001434034 347__ $$bPDF
001434034 4901_ $$aICT and evolution of work
001434034 5050_ $$aService and Marketing Post Pandemic -- Managing Organizational Culture and shaping Human Resources Priorities during COVID 19 -- Maladaptive Consumer Behaviors and Marketing Responses in a Pandemic -- The COVID-19 Pandemic and its Impact on Grocery Retailing: A Singapore Case Study -- Green brand equity in the context of COVID-19 in Vietnam post-pandemic -- Impact of COVID-19 on People-processing vs. Information-processing Services: Case of Food Service and Banking Industries -- Building Agility in Service SMEs for Post-Pandemic Era -- Service Lessons During COVID-19: The Case of Food Trucks.
001434034 506__ $$aAccess limited to authorized users.
001434034 520__ $$aThis book adds to the discussion from Volume 1 by providing insights and stimulating new thinking about the changing nature of services and marketing, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on services marketing. This book serves as a useful resource for business practitioners and academics in the areas of service management and marketing responses during a pandemic. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected to change the service practice and promote the utilization of novel methods, such as untact marketing, untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, a range of examples and cases are provided to elaborate on applying these emerging new concepts within the service sector.
001434034 588__ $$aDescription based on print version record.
001434034 650_0 $$aService industries$$xManagement.
001434034 650_0 $$aMarketing.
001434034 650_6 $$aServices (Industrie)$$xGestion.
001434034 650_6 $$aMarketing.
001434034 655_0 $$aElectronic books.
001434034 7001_ $$aLee, Jungwoo,$$eeditor.
001434034 7001_ $$aHan, Spring H.,$$eeditor.
001434034 77608 $$iPrint version:$$aLee, Jungwoo.$$tFuture of Service Post-COVID-19 Pandemic, Volume 2.$$dSingapore : Springer Singapore Pte. Limited, ©2021$$z9789813341333
001434034 830_0 $$aICT and evolution of work.
001434034 852__ $$bebk
001434034 85640 $$3Springer Nature$$uhttps://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-981-33-4134-0$$zOnline Access$$91397441.1
001434034 909CO $$ooai:library.usi.edu:1434034$$pGLOBAL_SET
001434034 980__ $$aBIB
001434034 980__ $$aEBOOK
001434034 982__ $$aEbook
001434034 983__ $$aOnline
001434034 994__ $$a92$$bISE