Intro
Contents
Making an Impact on Healthcare Logistics
1 Introduction
2 The Ecosystem of Education, Research, and Impact
2.1 The Ecosystem
2.2 Stakeholders
2.3 Education
2.4 Research
2.5 Impact
3 Deliberations for Impact
3.1 Theoretical Projects vs. Practical Projects
3.2 Theoretical Solutions vs. Solutions from Practice
3.3 Building Relationships
3.4 Bottom-Up and Top-Down
4 The Handbook of Healthcare Logistics
References
Part I Overview of the State-of-the-Art

A Survey of Literature Reviews on Patient Planning and Scheduling in Healthcare
1 Introduction
2 A 3D Classification of Planning Decisions in Healthcare
2.1 Hierarchical Planning Levels and Uncertainty
2.2 Planning Complexity
2.2.1 Single Activity Planning
2.2.2 Multidisciplinary Planning
2.2.3 Care Pathway Planning
2.3 A 3D Framework for Planning Decisions in Healthcare
3 Positioning of Overview Papers on Patient Planning and Scheduling Decisions in Healthcare in the 3D Framework
References
Theoretical and Practical Aspects of Outpatient Clinic Optimization

1 Introduction
1.1 The Outpatient Clinic: The Gate to Elective Hospital Care
1.2 Crucial Concepts: Access and Waiting Time
1.3 Outpatient Clinic Capacity Management
2 Planning and Control of Outpatient Clinics
2.1 Strategic Planning
2.2 Tactical Planning
2.3 Offline Operational Planning
2.4 Online Operational Planning
3 Operations Research Models for Outpatient Clinic Optimization
3.1 Patient Flow Analysis
3.2 Appointment Planning
3.2.1 Single Appointment Planning
3.2.2 Multidisciplinary Appointment Planning
3.2.3 Care Pathway Planning

4 Lessons Learned from a Case Study
5 Current Challenges in Outpatient Clinic Management
References
Robust Surgery Scheduling: A Model-Based Overview
1 Introduction
2 Internal Variability
2.1 Overtime
2.2 Deviation from the Schedule
3 External Variability
3.1 Overtime
3.1.1 Non-elective Surgery Policy
3.1.2 Required Capacity
3.1.3 Scheduling Elective Surgeries Anticipating Emergencies
3.2 Waiting Time of Emergency Patients
3.2.1 Maximum Waiting Time
3.2.2 Average Waiting Time
4 Artificial Variability
4.1 Blocking Time

5 Multiple Sources of Disturbance
5.1 Overtime
5.2 Waiting Time Emergency Patients
5.3 Deviation from the Schedule
6 Conclusion
References
Applications of Hospital Bed Optimization
1 Introduction
2 Ward Capacity Management
2.1 Strategic Ward Capacity Management
2.1.1 The Desired Case-Mix of the Hospital
2.1.2 Hospital Layout Planning
2.1.3 Setting Performance Targets
2.1.4 The Number of Beds
2.1.5 Workforce Planning
2.2 Tactical Ward Capacity Management
2.2.1 Master Schedules
2.2.2 Flexible Allocation of Capacity