Section I: QI for the Front Line Staff
Care Delivery: Patient Family Center Care
Introduction and History of HC Quality
PDSA for Change
Introduction & History of Safety in HC
Culture of Safety (Reporting and Teamwork)
Section II: QI for the Professional Staff
Care Delivery: Patient Family Centered Care
Introduction & History of HC Quality
Model for Improvement
PDSA for Change
Section III: QI for Leadership Staff
Care Delivery: Patient Family Centered Care
Healthcare Leadership
Quadruple Aim
Creating Organizational Foundation for Quality and Safety: Organizational Readiness and Role of Organizational Leadership
Introduction and History of HC Quality
Model for Improvement
PDSA for Change
Using Date to Drive Change
Leading QI
Introduction & History of Safety in HC
Err, Harm, & Human Factors
Culture of Safety
Responding to Adverse Events.-Section IV: QI for Executive Leadership and Board Members
Care Delivery: Patient Family Centered Care
Quadruple Aim
Creating Organizational Foundation for Quality and Safety: Organizational Readiness and Role of Executive Leadership
Introduction & History of HC Quality
Model for Improvement
PDSA for Change
Using Big Data to Drive Change
Introduction & History of Safety in HC
Err, Harm, & Human Factors
Culture of Safety
Expectations for Responding to Adverse Events.