Mastering voice interfaces : creating great voice apps for real users / Ann Thymé-Gobbel, Charles Jankowski.
Thymé-Gobbel, Ann.; Jankowski, Charles.
2021
QA76.9.V65
Available Online

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Title Mastering voice interfaces : creating great voice apps for real users / Ann Thymé-Gobbel, Charles Jankowski.
Author Thymé-Gobbel, Ann.
ISBN 9781484270059 (electronic bk.)
1484270053 (electronic bk.)
1484270045
9781484270042
9781484270066 (print)
1484270061
9781484270042
DOI https://doi.org/10.1007/978-1-4842-7005-9
Imprint Berkeley, CA : Apress, 2021.
Language English
Description 1 online resource (702 pages)
Other Standard Identifiers 10.1007/978-1-4842-7005-9 doi
Call Number QA76.9.V65
Dewey Decimal Classification 005.4/37
Summary We live in a golden age of voice technology. Advances in automatic speech recognition (ASR), natural language processing (NLP) and other technologies have made it extremely viable for people to be talking to machines and getting reasonable answers. Platforms like Amazon Alexa and Google Home, and the associated tools, have made it so anyone can build a voice app, and this is excellent. What we have seen though is that it's fairly easy to build a voice app, but still remarkably difficult to build a great app, one that gets the user what they need, and hopefully the user comes back for more. In Mastering Voice Interfaces we want to show you how to build great voice apps. We start with the basics of voice interfaces, and how they are different from others, then dive into basic design principles that we're learned in many years building these apps in the industry. As we cover a design principle, we'll also demonstrate how to implement it with one of the established voice platforms (Google Home), and show how, though the tools are great, you don't have to go too far to have to do some custom work to get what you really want. Well l walk through many design and development techniques that some would view as advanced, but that can make a huge difference in the quality of the app. Readers of Mastering Voice Interfaces will come away with a very good understanding of what makes voice interfaces so special, learn the basic design principles are for building great voice apps, and how to actually implement those principles and create working apps. What you will learn: What makes voice special and different from other input and output modalities, and why that matters. What the best practices for the various components of the voice-first creation process What are the consequences of design and implementation choices How to create truly great voice apps that users will love Who this book is for We expect readers to have had some exposure to voice apps, at least as users. The book is written for anyone who wants a deeper understanding of the how and why of voice interface design and development. For team of developers, designers, product owners who need a shared understanding of voice interfaces.
Note Includes index.
Access Note Access limited to authorized users.
Digital File Characteristics text file
PDF
Source of Description Online resource; title from PDF title page (SpringerLink, viewed June 11, 2021).
Added Author Jankowski, Charles.
Available in Other Form Mastering Voice Interfaces
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
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PART 1: Voice System Foundations
Chapter 1: Say Hello to Voice Systems
Chapter 2: Keeping Voice in Mind
Chapter 3: Running a Voice Implementation and Noticing Issues
PART 2: Planning Voice System Interactions
Chapter 4: Defining your Vision: Building What, How, and Why for Whom
Chapter 5: From Discovery to UX and UI Design: Tools of the Voice-First Trade
PART 3: Building Voice System Interactions
Chapter 6: Applying Human 'Rules of Dialog' to Reach Conversation Resolution
Chapter 7: Resolving Incomplete Requests Through Disambiguation
Chapter 8: Conveying Reassurance with Confidence and Confirmation
Chapter 9: Helping Users Succeed Through Consistency
Chapter 10: Creating Robust Coverage for Speech-to-Text Resolution
Chapter 11: Reaching Understanding Through Parsing and Intent Resolution
Chapter 12: Applying Accuracy Strategies to Avoid Misunderstandings
Chapter 13: Choosing Strategies to Recover from Miscommunication
Chapter 14: Using Context and Data to Create Smarter Conversations
Chapter 15: Creating Secure Personalized Experiences
PART 4: Verifying and Deploying Voice System Interactions
Chapter 16: Testing and Measuring Performance in Voice Systems
Chapter 17: Tuning and Deploying Voice Systems.

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