TY  - GEN
AB  - The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.
AU  - Friedli, Thomas,
AU  - Osterrieder, Philipp,
AU  - Classen, Moritz,
CN  - HD9720.5
DO  - 10.1007/978-3-030-72728-4
DO  - doi
ID  - 1437645
KW  - Manufacturing industries
KW  - Manufacturing industries
KW  - Industrie manufacturière
KW  - Industrie manufacturière
LK  - https://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-72728-4
N1  - Includes index.
N2  - The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.
SN  - 9783030727284
SN  - 3030727289
T1  - Managing industrial services :from basics to the emergence of smart and remote services /
TI  - Managing industrial services :from basics to the emergence of smart and remote services /
UR  - https://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-030-72728-4
ER  -